This Goes Beyond OMGWTFBBQ, etc.
Jul. 11th, 2005 10:45 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
fragbert.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryYannow, sometimes it's not the (l)users that drive you nuts.
1. We support +/- 3000 remote users.
2. Some of those users who were on vacation over 4 July had their digital certificates expire on Saturday.
3. The 'fix' that was implemented by the IS group this morning did not reset the affected digital IDs as it was supposed to do - in actuality, it revoked every single certificate on every remote laptop in the U.S. used by our people.
We at the help desk are of the opinion that we all need to be bought drinks and dinner. We expect that, at the very least, before being royally fucked. Please send good thoughts to your techie brothers and sisters in the Northeastern U.S. today.
1. We support +/- 3000 remote users.
2. Some of those users who were on vacation over 4 July had their digital certificates expire on Saturday.
3. The 'fix' that was implemented by the IS group this morning did not reset the affected digital IDs as it was supposed to do - in actuality, it revoked every single certificate on every remote laptop in the U.S. used by our people.
We at the help desk are of the opinion that we all need to be bought drinks and dinner. We expect that, at the very least, before being royally fucked. Please send good thoughts to your techie brothers and sisters in the Northeastern U.S. today.
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2005-07-11 02:47 pm (UTC)no subject
Date: 2005-07-11 03:19 pm (UTC)no subject
Date: 2005-07-11 05:39 pm (UTC)no subject
Date: 2005-07-11 02:49 pm (UTC)no subject
Date: 2005-07-11 02:49 pm (UTC)no subject
Date: 2005-07-11 03:15 pm (UTC)Also add
Yes, that's seven people on the desk with LJs, including the boss.
We rock.
no subject
Date: 2005-07-11 03:16 pm (UTC)Definitely I will. >.< I read about it all first in Dani's LJ. Oog. Definitely good luck with that.
no subject
Date: 2005-07-11 03:21 pm (UTC)no subject
Date: 2005-07-11 09:02 pm (UTC)no subject
Date: 2005-07-11 10:11 pm (UTC)no subject
Date: 2005-07-11 03:33 pm (UTC)I definitely think you guys should be given a nice big meal. You deserve it.
no subject
Date: 2005-07-11 03:42 pm (UTC)Man, I'm hungry.
*awaits the SO's arrival with lunch* :)
Alcohol
Date: 2005-07-11 03:09 pm (UTC)no subject
Date: 2005-07-11 03:15 pm (UTC)no subject
Date: 2005-07-11 03:25 pm (UTC)no subject
Date: 2005-07-11 03:37 pm (UTC)no subject
Date: 2005-07-11 03:18 pm (UTC)Best of luck!
no subject
Date: 2005-07-11 03:32 pm (UTC)*snivel*
no subject
Date: 2005-07-11 03:52 pm (UTC)I think hazard pay is in order. That was not cool.
no subject
Date: 2005-07-11 03:55 pm (UTC)A training class starts today!
no subject
Date: 2005-07-11 03:58 pm (UTC)My supervisor buys us food when we have a really difficult day. I hope you get free food out of this.
no subject
Date: 2005-07-11 04:01 pm (UTC)no subject
Date: 2005-07-11 04:05 pm (UTC)no subject
Date: 2005-07-11 05:48 pm (UTC)no subject
Date: 2005-07-11 04:02 pm (UTC)no subject
Date: 2005-07-11 06:22 pm (UTC)UPDATE!
Date: 2005-07-11 07:36 pm (UTC)60+ cases in the queue...down to 12...back to 50+.
We are SO FUXXORED!
Re: UPDATE!
Date: 2005-07-11 09:05 pm (UTC)no subject
Date: 2005-07-12 12:42 am (UTC)Did the idiot who did it ever apologise to us? No. And they expect us to respect him now. Not for a loooong time.
no subject
Date: 2005-07-12 04:03 am (UTC)no subject
Date: 2005-07-12 11:45 am (UTC)Or tell the IS group you'll be happy to handle the fallout from their fuckup - at fifty bucks per caller, charged back to their budget.
Time, inconvenience and money. That's the only language the bosses speak, and the only way to put the point across.