techrecovery | A Quandary: Advice Requested (Reply)

I'll put this behind a cut since it is tech support related, but not a rant or funny story.

A queue manangement position has opened at my work. Should I apply for it?

Relevant points:

I'm 28, I am the primary support for my family which includes an infant son, and we are doing OK monetarily right now. I have a bachelor's in theatre and a master's in corporate communication and technology. I'm good at presentations, teaching, face-to-face stuff. I love writing. The fact that I know anything about computers is not due to any studies I've pursued, but is merely incidental. I am most suited to working in the communications department here at my company, but since I am in tech support, they will not hire me, thinking that I am a moron.

I've been trying to get out of Tier I tech support into another department at this company for pretty much the entire three and a half years I've been here. I was told that people tend to move on in 6-12 months after being hired. Well, that didn't turn out to be true. I was told that getting my master's would make a difference. Well, that didn't turn out to be true either. I have been recently told in all seriousness that I may need to try to get my doctorate before I can get off the phones. (???)

I don't want to stay in tech support. I've been doing it for five years and I love my coworkers but I can't stand the work.

Half of me is saying, "Oh, just apply for the position, it'll be less phone time, it's management, and it's more money. And you'll never get out of the helpdesk anyway."

The other half is saying, "No, there's still hope! There's still hope that one day, maybe in a few years, you can have a job you will enjoy!"

Other relevant fact: Since it's more money, it would put me in a higher pay grade, and that makes it much harder to get out of the helpdesk, since there are far fewer jobs posted at that pay level or higher. However, I have been rejected for every job I've applied for at my current pay grade anyway. The reason is usually "candidate not minimally qualified"--most of the jobs require only a bachelor's degree, so I don't know why I get that, but whatever.

Anyway, what would you guys do in my position?

Sorry for the downer post, but I'm really interested in the community's input--more money, less mobility, what matters to you guys?