And I didn't even hose him

[punkygoat.livejournal.com]

Wow, I found this community and joined it specifically for this last call. You get some interesting guys when you work the overnights.
I troubleshoot SBC DSL, so you constantly get people with normal phoneline problems.

Now after the customer insisted the NAME on the account was "518" two times...
"Yeah, I got a question for y'all....Why my shit sound all fucked up?"
"...um.."
"yeah, I got this buzzin and shit."
"You need to contact your phone company, sir. Just dial 611."

And it wouldn't surprise me much if before hitting the release button, I heard 3 button beeps.

Comments

Heh..

[eekar.livejournal.com]

You may have put your life in danger.. This Lj is owned by a 2wire employee.
: )

Re: Heh..

[punkygoat.livejournal.com]

Hey now, I have never hosed a customer by refering them to 2wire. That's the Installation Dept's job.

[starblazr.livejournal.com]

So you're part of the hoard who cant even get my freaking DSL installation tech support correct?

Seriously.

[punkygoat.livejournal.com]

Again, not part of the installation dept. We don't even have any of them in this call center. Strictly post-install. Though I hold no respect for most of the day-shift techs. It's one step above substitute school bus driver.

Suggestion: If you value your connectivity at all, I'd recommend cable. Or even dialup in some situations.

[starblazr.livejournal.com]

Yeah, it was post-install techs that i dealt with.

All the way up to AIS (or whatever it is)...

*hurmph*

[punkygoat.livejournal.com]

ASI = Maintainence. They're the ones that would have provisioned the line physically, so they probably messed it up and you were escalated to ASI. 24-72 business hours and they should contact you blah blah blah IF the case was escalated properly. I'd call back to ask if you were. If the post install tech did escalate you instead of tossing you over to Install, then you might be good.
Again, user error is probably NOT the biggest cause of our calls.