meep!

[celyste.livejournal.com]

Damn it people! I understand that there's been a thunderstorm. Trust me I do. I may not live in that state, but the 60 calls I've taken from it have all politely and otherwise informed me of that weather condition. Now... while you were waiting the 15 min's to talk to a rep... Why the heck couldn't you follow the voice over instructions and powercycle the damn modem and router?! It's not rocket science! Would have save us both a lot of time.

oh... and little miss snarky? Don't lie to me. You've not called in since the service was installed. You've also not powercycle the modem like I asked you to. It's been online... oh look! For as long as you been with us! I don't blame it for giving you a slow connection. Now I asked you 5 times to powercycle, and the up time never changed. Don't call back until you've done it.

One last thing... silly lady... could you please ensure that the next time you try to install usb drivers that a) you're using a usb cable b) that you know where your cd rom is and c) said drive is actually able to function. Fortunately, we managed to figure out that you were using enet and a powercycle (see above) did the trick.

Comments

[loosechanj.livejournal.com]

Is 'damn' even a curse word anymore? I mean, [REDACTED]!

[celyste.livejournal.com]

*L* well... I said it was mild... there was even a 'heck' in there too! *L*

[the-s-guy.livejournal.com]

Hmm - ever tried "I can see that your modem's been running for X hours - could you please shut it down for ten seconds so it can cool off? I'll monitor it from here while you do that." ?

[krrayn.livejournal.com]

ooooooh I like it....

[celyste.livejournal.com]

hmmm... interesting... I rather like being able to catch them in a lie though. It gives me a sick pleasure. Frustrated, annoyed, but happy because I'm still smarter *L*.

Probably 75% of the time I'll mention that I can still get a reading from the modem and I'll hear "then what Did I unplugg?!?!?" Which is fine... it just lets me know how computer literate the sub is.

[reynardo.livejournal.com]

You sure you're not working with me?

Our swearwords tend to be drowned out in the crash as we throw the headphones across the centre in utter frustration.

[celyste.livejournal.com]

hmmm.. Auzzie land I see... I doubt it then *L*. We're one of those horrid outsources that the Americans use for tech support *L*