techrecovery | (no subject)

First time poster, and trying not to get nailed to a wall, but I figured I could share this.

I had a customer call recently that told me he was on the phone with his OEM, and he had a bajillion and a half notes from calling everyone, and that he couldn't get his browser working. His browser transferred him to me saying that we needed to reinstall Internet Explorer for theirs to work. And yet, nothing was wrong with IE. (Okay, well... IE was working properly might be a better way to put it.)

Anyway, when I told him there wasn't much more I could do because this other browser isn't in my support boundaries, he asked if I could help with his other error message.

Me being an idiot, I said "I can try, what is it?"

"ASP page won't go - too many Fs."

What was at least a reasonably decent call went ludicrous. He insisted that a tech from his OEM scanned his system (with a tool he couldn't remember and obviously didn't have, making me an idiot for asking) and found "too many Fs." He then told me that he was absolutely positively sure that if I got rid of the Fs, it would make the system run better.

Part of me was tempted to open all his word documents to find and replace all the Fs in his writing with nothing, but eventually I got through to him that I don't troubleshoot imaginary error messages.

He ended the call by saying "okay, well, I guess you guys really dropped the ball on this one."

And all I could think of was a nice mobster voice, "'ey I got your F right 'ere!"