(no subject)

[katyism.livejournal.com]

Here's another one for those of us in the "I hate asking customers to spell things" club.



Me: Support center, this is Katy, may I have your username please?
Customer: Ess, Aich, Ee, Ee, Ee, Arr.
Me: Sheeer is not coming up as a registered username. Can you repeat please?
Customer: Ee, Ess, Aich, Ee, Tee, Ee, Arr.
Me: Esheter isn't it either.
Customer: Ess! Aich! ee ee ee arr!
Me: Ok, let's spell this phonetically. Rhyming letters all sound the same over the phone, you see. So that's S, as in School, H as in Henry, 3 E's as in Elephant, R as in Rachel?
Customer: My name is Sheper.
Me: And so please tell me where I'm getting it wrong. Can you spell it out phonetically?
Customer: S as in school, H as in Henry, E as in Elephant, P as in Paul, E as in Elephant.
Me: What about that R on the end?
Customer: Oh yeah. That too.
Me: So it's Sheper. Well, that's not coming up either. One more time. S, H, E, P, E, R.
Customer: No! S, C, H, E as in Paul, P, E, R.
Me: Um... E as in Paul?
Customer: P as in Paul.
Me: And so what was that letter after the S?
Customer: C! Like Chris!
Me: I see. Well, let me just have your full name so I can look up the username.
Customer: I told you it's Sheper and you just spelled it right. What is the problem?
Me: One moment, checking... OK, please confirm your first name and birthdate.
Customer: Chris, that's C H R I S. July 23, 1986.
Me: OK I found your account. The username is CSCHEPER. No wonder I couldn't get it to come up for me.
Customer: That's what I told you, cscheper.
Me: There are two C's in there that you never told me about.
Customer: I told you C as in Paul, Scheper. That's S for school, H for hentry, e for paul, p for paul, e for elephant, r.
Me: Alrighty. How can we help you Chris? and so on...

Later in the call, I asked him to click on the Control Panel from the start menu, and inquired as to whether the control panel says "Pick A Category" or not. He started reading off what he could see there because we couldn't seem to find the usual identifiers for classic vs category view... "Well, I see My Computer, My Documents, Printers and Faxes, Connect To, My Network Places, Control Panel, All Programs... but nothing about a category." I asked if he was sure he was in the control panel. He said yes, he clicked on the control panel after he clicked on start. Bang head on desk.
WTF WTF WTF WTF WTF! Fucking stupid kids.

Comments

[zig-mover.livejournal.com]

I'm younger than him, but I promise you, I have a larger and better brain.

[cmdrproteus.livejournal.com]

WTF???!!! NO wonder I hate phone correspondence :P

[katyism.livejournal.com]

I really wonder how these people got admitted to university, when they can't even spell their own names, or remember that Elephant doesn't start with the letter P.

[cmdrproteus.livejournal.com]

That's the way the world works. Also, I could see if he said "L as in Elephant", but P?! haha!

[katyism.livejournal.com]

If we can't get their username, we can ask for their ID number, which most people don't even know exist. So they start reading off their passwords or their social security numbers... it's bad if we "make" customers reveal sensitive info like that on the phone, so I usually have to take great pain to just get the username or the full name. Buh.

[mjkauffman.livejournal.com]

Yeah. I had one once that kept saying "T as in tea."

Um, no. Sorry, that COMPLETELY DEFEATS THE PURPOSE.

[jahbulon.livejournal.com]

lol sheer idiocy

[aphrodeia.livejournal.com]

I have a horrible time spelling things phonetically. I think I was born without the ability to think on my feet. I say things like "T as in trepidation... P as in Penny Arcade..." That is, when I think of anything at all. Mostly, I just keep repeating the same letter until the nice person on the phone helps me.

God, keep me away from the public.

[the-s-guy.livejournal.com]

Hee. Carry around a little card with the military versions on it so you can whip it out and sound hardcore.

(...that better not be taken out of context by someone.)

[axessdenyd.livejournal.com]

I always wanted to red things off like this:

"K as in knot, p as in phish, w as in wreak, j as in jalapeno"

But I'm just mean spirited.

Also, KPWJ doesn't mean much to me.

[japester.livejournal.com]

you evil evil non human entity.
you just made my c|n>k.

grrr. finding a towel now

[torkell]

It's fun when you're reading off a code phonetically, and try to turn it into a short story.

More fun when the other person laughs so much they forget what they were entering, and you have to start over.

[taii.livejournal.com]

people who can't comprehend phonetic spelling annoy the hell out of me.

me: OK, your password is delta whiskey 5 br..
user: isn't that long for a password?

And I have a weird thing where I always yawn when I read a password as "d for delta, w for whiskey, the number 5..."

All time favourite...
user: a for alpha..... t for talpha... d for dalpha...

[geekgrrl-ca.livejournal.com]

I like to mess with the caller

I'll say stuff like t for papa, p for tango, b for echo... you get the picture.

Pceaul?

[codeman38.livejournal.com]

I just have to wonder how this guy spells "Paul"!