Let us discuss what "managing your e-mail" means...

[klytus.livejournal.com]

For the clients we support, their MS Outlook *.ost files are to be no larger than 1 GB (1,000,000 kb). So whenever someone calls in with an Outlook problem, this is usually the first thing we check. But this lady couldn't even *open* Outlook on her desktop, so I had her delete the *.ost right off the bat, then tried to rebuild her profile several time without success. So i go to the boss, who tells me to check the size of the *.ost anyway, because she needs to go into her e-mail via the web and get rid of some stuff. Mind you, she says she got the memo and had done some cleaning to minimize the size of her file. So I have her do the undelete and read me the size of the file..... 758,218,752 kb.

I told her to call back once she got her mailbox cleared up.

I expect we'll hear from her sometime around Christmas.

Comments

[docskurlock.livejournal.com]

Am I understanding correctly that she has a 7gb .ost file? Uh....Dubya Tee Eff?

[krrayn.livejournal.com]

am I reading that right? One person's mailbox was 758 GIGAbytes?

What the hell kind of server was that being hosted on....

What the hell kind of email is she receiving? I clean out mine about once a year and the biggest I've seen it get is 2 gigs.. and I regularly get 10-20 mb attachments several times a week.

[grayhawkfh.livejournal.com]

Holy Freaking Hell!!!

No wonder the IT higher ups at (company name deleted) reduced the size of the clients inboxes (Previous max was 1.8 gb)

Somebody need to not be getting their ZGB pr0n at their work account...

[torkell]

W...T...F...?


Just *how* much disk space do you have on that server?

[cmdrproteus.livejournal.com]

WHAT....THE.....HELL??? That's a LOT of archiving and clearing up to do...I surprised she got up to THAT large of a file before it "stopped working"

I mean, at the very least, cant she archive it by year and subject or something...just break the damn thing up people! =P

WTFOSTBBQ?

[rrrebo.livejournal.com]

I'm wondering, too, as the .ost is a reflection of the Exchange server mailbox. Is it Outlook 2003? The new Unicode format .pst or personal folders have a default MS-published 20GB limit, old-school ANSI format has a 2.2 GB limit. Even in Cached Exchange Mode, Outlook 2003 should not ever cache that much.

[rrrebo.livejournal.com]

MS also recommends a 35-GB limit on the entire mailbox store, as well. Sounds like some Exchange admin is not adminning too well. :(

[plutherus.livejournal.com]

Holy shit! Are you sure you're reading that right?? That's really in Kb, not bytes??!!!

I didn't know windows would even let you HAVE a single file that big.

Most of our SERVERS don't have that much space available on them! And on the ones that are, someone would have notice 3/4 of a Terrabyte gone missing, even if it took a few years to build up to that level....

[japester.livejournal.com]

we have a hard limit of 512MB per mailbox. and we get daily status emails of the sizes of everyone's INBOX. and we're nice. we'll inform a user if they are near the limit and tell them to clean it up. if we're really nice we'll even do it for them. Our normal practice was not good enough for one luser.
when he hit 450MB, I emailed him and said, "you're nearing the hard limit on your INBOX. When it hits 512MB, you will stop receiving mail."
a few days later, "you have just hist 470MB. danger will robinson, danger!"
500MB comes and goes and we still have no response from him.
oh well, wer're nice. we'll move the mailbox somewhere, leave an informative message saying what we've done and *where to find the archived mailbox* (aint IMAP grand) and watch and wait.
we get the screaming call the next day, "Where's all my email gone?"
we reply with, "dude, pull out that PhD, the grandeour associated with being a head of department and learn to read."

[piepants.livejournal.com]

I don't think I have that much pirated media...wtf!

[liakela.livejournal.com]

Consider that we (I work with klytus work for a Fortune 500 company, and the people that -we- support add up to just about 3000... and that's just the Field Sales people. Each of them has 1 gb of potential space. Now add the thousands of office/executive people to that?

Yeah, they were clamoring for changes to be made, and the first was to limit people to 1 gig and under for the .ost.

But the people we support -continually- tell us that they never delete anything because it could potentially be of some use. (eyeroll)

They also tend to put things they want to save into their recycle bin, and whine and piss and moan when we tell them to clear it out. On more than one occasion I've said, or I've heard someone else on the desk say, "You wouldn't put your Great-Aunt Ethel's secret meatloaf recipe in the trashcan to keep it safe, right? So don't put your files in the recycle bin. That's what your effing 40 gig external hard drive is for, dumbass." slightly paraphrased.