Let us discuss what "managing your e-mail" means...

[klytus.livejournal.com]

For the clients we support, their MS Outlook *.ost files are to be no larger than 1 GB (1,000,000 kb). So whenever someone calls in with an Outlook problem, this is usually the first thing we check. But this lady couldn't even *open* Outlook on her desktop, so I had her delete the *.ost right off the bat, then tried to rebuild her profile several time without success. So i go to the boss, who tells me to check the size of the *.ost anyway, because she needs to go into her e-mail via the web and get rid of some stuff. Mind you, she says she got the memo and had done some cleaning to minimize the size of her file. So I have her do the undelete and read me the size of the file..... 758,218,752 kb.

I told her to call back once she got her mailbox cleared up.

I expect we'll hear from her sometime around Christmas.