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Jun. 14th, 2005 08:00 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryWhat's one of the easier problems you've had to fix repeatedly, for multiple people?
My favorite was back in the college computer lab days. I would often get called over to a computer to fix it, when the problem was they'd clicked the mousewheel and it just kept scrolling everywhere. This was usually in Excel.
I also had to fix a few where they had hit Insert and it was typing over everything they had already entered, but that was less common.
My favorite was back in the college computer lab days. I would often get called over to a computer to fix it, when the problem was they'd clicked the mousewheel and it just kept scrolling everywhere. This was usually in Excel.
I also had to fix a few where they had hit Insert and it was typing over everything they had already entered, but that was less common.
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Date: 2005-06-14 01:08 pm (UTC)We didn't have that one when I were in school.
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Date: 2005-06-14 01:09 pm (UTC)no subject
Date: 2005-06-14 01:10 pm (UTC)That makes me hate web designers.
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Date: 2005-06-14 01:08 pm (UTC)no subject
Date: 2005-06-14 01:12 pm (UTC)It truly is a catch-all
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Date: 2005-06-14 01:14 pm (UTC)no subject
Date: 2005-06-14 01:54 pm (UTC)no subject
Date: 2005-06-14 01:22 pm (UTC)That's what happens when you buy crappy fluorescent fixtures from Osram.
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Date: 2005-06-14 01:24 pm (UTC)I'm trying to figure out how they could actually know how, and then change it to a low number. Hmmm.
We had one in the repair shop where I used to work that would make a loud squealing at lower refresh rates. Everyone complained about it, but even though I told them how to fix it, they just...wouldn't. Even though they all knew how.
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Date: 2005-06-14 01:32 pm (UTC)no subject
Date: 2005-06-14 01:30 pm (UTC)no subject
Date: 2005-06-14 01:31 pm (UTC)no subject
Date: 2005-06-14 01:34 pm (UTC)no subject
Date: 2005-06-14 03:36 pm (UTC)no subject
Date: 2005-06-14 01:26 pm (UTC)User: "I can't log in to my account!"
Me: "Turn off your caps lock."
User: "Oh."
*logon.wav plays*
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Date: 2005-06-14 01:27 pm (UTC)no subject
Date: 2005-06-14 01:32 pm (UTC)no subject
Date: 2005-06-14 01:35 pm (UTC)no subject
Date: 2005-06-14 11:09 pm (UTC)no subject
Date: 2005-06-14 02:30 pm (UTC)Change the 'From' from 'NDS' to 'Windows'.
Admittedly, it's no intuitive as you'd think the system would set it correctly for the user when it auto-locks the system.
But then, Novell and Windows aren't exactly intuitive half the time
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Date: 2005-06-14 03:18 pm (UTC)no subject
Date: 2005-06-14 03:41 pm (UTC)no subject
Date: 2005-06-14 04:04 pm (UTC)"*sigh* Take the floppy disk out and try again"
"Oh, I wonder who put that there - it's working now"
The first time it happened was my first day on the job - I went to their office to find out what was the matter. The second time was two days later and a different person - went there too. I learned quickly that unless I felt like getting more exercise that the above conversation usually worked the best.
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Date: 2005-06-14 04:16 pm (UTC)Follow her back to her desk, pull up the sticky note hanging over her monitor's power button, and push the button. Monitor comes on and computer now suddenly "works".
But it was all my fault.
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Date: 2005-06-14 04:36 pm (UTC)Someone who dealt with the city got a virus that would spoof the from field of the e-mails it sent, and set it to people in the persons address book. At least that was our theory.
The result to us was users keep geting "You have sent an infected email to this address" messages from the recipiants firewalls.
So we spent a week telling them:
"Yes, we are aware of the problem."
"No, your machine is not infected, someone with you address in infected."
"No, there is nothing we can do."
"Yes, you can run a virus scan if you want, here how you do it... Call us if it finds any thing." They never called back.
End of the week they were not getting them any more.
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Date: 2005-06-14 05:56 pm (UTC)Me: "You didn't create an email account when you created your other accounts."
Freshman: "But I did, they said I created them all."
Me: "They were wrong, you only did the first step. Click where it says My Accounts on the account manager. Do you see email?"
Freshman: "No..."
Me: "Now click Create More Accounts. Do you see email?"
Freshman: "Yeah, and also file storage, and webserver accounts, and and and..."
Me: "Check off all those accounts and submit. Now you have an email account, among other things you'll need later, and can log in to the webmail page now."
Freshman: *pause* "WOW! It worked, WTF." *click*
Me: "...you're welcome..."
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Date: 2005-06-15 12:21 am (UTC)no subject
Date: 2005-06-15 12:31 am (UTC)no subject
Date: 2005-06-15 12:56 am (UTC)no subject
Date: 2005-06-15 12:57 am (UTC)no subject
Date: 2005-06-14 07:34 pm (UTC)-- "I haven't gotten any email for two days!"
++ "Look in the bottom right-hand corner of Outlook. Click the icon and then uncheck 'work offline.'"
-- "Omg, look at all of this mail!"
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Date: 2005-06-14 09:24 pm (UTC)Adding paper to printers and faxes
Date: 2005-06-15 12:10 am (UTC)With printers like the HP 1200 which has an external paper feed tray, I tape a sign to the bottom of the tray (normally covered by the paper) which says "If you would just add some paper, you wouldn't be standing here like an idiot waiting for your print to come out"
Great fun when I'm called over to fix the broken printer and I ask them to read the sign out loud.
Re: Adding paper to printers and faxes
Date: 2005-06-15 02:36 am (UTC)no subject
Date: 2005-06-15 12:39 am (UTC)Fuck you Motorola.