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Mar. 14th, 2003 07:57 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
chickenfart.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryThis was a comment I made to j_digi82's entry and I thought I'd share it here..
Get this:
I bought at Toshiba satellite 1900 from Future Shop not too long ago.
Take it home, set it up on my network and I notice that it can receive data fine, but sending it out is PAINFULLY slow. So I check the network properties, and what to do i see? THIS. Yeah, trillions of packets sent. I check my router, and it's definatlely not receiving these packets. Put a sniffer on it, and for every 800,000 it says it's sending out, i'm capturing about 5.
I install xp pro, same thing. I format and use the recovery cd, same thing. And the number of packets sent is still rising!
So I call futureshop tech support. The guy actually yells at me each time he asks me a question: "YOU INSTALLED XP PROFESSIONAL?" .. anyways, he tells me that the techs at futureshop aren't even going to look at it if it can connect to a network and browse the net.
So i take it to a local toshiba retailer. A guy looks at it the next day, calls me and tells me there's no problems because he can surf the net "really fast". It takes me some yelling at them on the phone to get them to realize that it is, in fact, a hardware issue and not some virus i, (the stupid user) has installed. After swapping out the hard drive because they didn't believe me, they say they haven't seen anything like this and they have to contact the Toshiba engineers in japan to find out what to do.
I take my laptop home and wait 3 weeks. I begin to call every day with no more information. I finally pack it up in a box and take it back to futureshop planning on begging for an exchange. Despite what the FS tech told me on the phone, they offered to fix it. They send it across town to the futuresop that has a certified Toshiba technician to have the mobo replaced. I pick it up a week later...
I take it home, open it up and notice that the braindead technician used what appears to be a butterknife to remove that piece of plactic that hides the display hinges. no problem.. as long as it's fixed, right?
Turn it on. I hear beep... but the display doesn't work. Nothing at all, so it's not even a backlight issue. I hear windows start, and the laptop turns itself off.
Puzzled, i hit the power button, and the same thing happens.
I go right back to futureshop, and ask for a replacement. They refuse to do nothing but try and fix it again. me: "Is this going to take another week? I'm in college and I need this noteboo-" Customer Service girl interrupting: "yes."
So i complain a bit more .. mentioning the fact that they obviously let some inexperienced fuck rip my $2600 laptop apart with some sort of blunt object, and let him break it rendering it less useless than before. The manager says they will call me back tomorrow before noon to tell me if i get a replacement or not.
After waiting till 3pm, i drive over there to yell at a manager and get a replacement, but they offered me a replacement right away without explaining why. Guess they couldn't fix it. It was a better model too, i went from a P4 1.7 256MB to a P4 2.4 512 MB. Better vid card too.
So I take it home, turn it on, check the network properties, and WHAT DO I SEE?
Yes, that's right. Trillions of packets sent, and the number quickly climbing. And it's still climbing to this day, and will continue to do so until the next best model in the same price range is released and I have about 2 weeks to spare without a notebook.
Get this:
I bought at Toshiba satellite 1900 from Future Shop not too long ago.
Take it home, set it up on my network and I notice that it can receive data fine, but sending it out is PAINFULLY slow. So I check the network properties, and what to do i see? THIS. Yeah, trillions of packets sent. I check my router, and it's definatlely not receiving these packets. Put a sniffer on it, and for every 800,000 it says it's sending out, i'm capturing about 5.
I install xp pro, same thing. I format and use the recovery cd, same thing. And the number of packets sent is still rising!
So I call futureshop tech support. The guy actually yells at me each time he asks me a question: "YOU INSTALLED XP PROFESSIONAL?" .. anyways, he tells me that the techs at futureshop aren't even going to look at it if it can connect to a network and browse the net.
So i take it to a local toshiba retailer. A guy looks at it the next day, calls me and tells me there's no problems because he can surf the net "really fast". It takes me some yelling at them on the phone to get them to realize that it is, in fact, a hardware issue and not some virus i, (the stupid user) has installed. After swapping out the hard drive because they didn't believe me, they say they haven't seen anything like this and they have to contact the Toshiba engineers in japan to find out what to do.
I take my laptop home and wait 3 weeks. I begin to call every day with no more information. I finally pack it up in a box and take it back to futureshop planning on begging for an exchange. Despite what the FS tech told me on the phone, they offered to fix it. They send it across town to the futuresop that has a certified Toshiba technician to have the mobo replaced. I pick it up a week later...
I take it home, open it up and notice that the braindead technician used what appears to be a butterknife to remove that piece of plactic that hides the display hinges. no problem.. as long as it's fixed, right?
Turn it on. I hear beep... but the display doesn't work. Nothing at all, so it's not even a backlight issue. I hear windows start, and the laptop turns itself off.
Puzzled, i hit the power button, and the same thing happens.
I go right back to futureshop, and ask for a replacement. They refuse to do nothing but try and fix it again. me: "Is this going to take another week? I'm in college and I need this noteboo-" Customer Service girl interrupting: "yes."
So i complain a bit more .. mentioning the fact that they obviously let some inexperienced fuck rip my $2600 laptop apart with some sort of blunt object, and let him break it rendering it less useless than before. The manager says they will call me back tomorrow before noon to tell me if i get a replacement or not.
After waiting till 3pm, i drive over there to yell at a manager and get a replacement, but they offered me a replacement right away without explaining why. Guess they couldn't fix it. It was a better model too, i went from a P4 1.7 256MB to a P4 2.4 512 MB. Better vid card too.
So I take it home, turn it on, check the network properties, and WHAT DO I SEE?
Yes, that's right. Trillions of packets sent, and the number quickly climbing. And it's still climbing to this day, and will continue to do so until the next best model in the same price range is released and I have about 2 weeks to spare without a notebook.
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no subject
Date: 2003-03-15 08:37 am (UTC)Try CommView -- easily the most awesome packet... sniffer thing I've ever used. :p
http://www.tamos.com/download/main/
no subject
Date: 2003-03-15 08:44 am (UTC)On the old notebook, as soon as i plugged it into the linksys, the activity light for the port it was plugged into on the router was going insane. The new notebook doesn't even do that. It's just the number in the connection properties that is insanely huge. There aren't any problems sending from this one.. so i'm not complaining much. Free upgrade!
It's just odd. Currnently the sent packets is at 3,036,541,882,925. Received is at 4,628 :)
I saw a guy on IRC that has the exact same problem with a toshiba. Still unable to dig up anything about it on google.
Re:
Date: 2003-03-15 08:54 am (UTC)no subject
Date: 2003-03-15 08:56 am (UTC)everyone i tell the story to doesn't believe it because they've never heard of it happening before. I formatted and gawked at that number in disbelief a few times myself before even calling FS.
Re:
Date: 2003-03-15 09:10 am (UTC)no subject
Date: 2003-03-15 09:18 am (UTC)Re:
Date: 2003-03-15 09:20 am (UTC)no subject
Date: 2003-03-15 09:04 am (UTC)no subject
Date: 2003-03-15 09:19 am (UTC)