(no subject)

[j-digi82.livejournal.com]

**deep sigh** You guys gotta help me, I don't know where they find these people.

A while ago I bought a Toshiba Notebook **AND** sadly enough paid for the extended warranty, extra $200 bucks. To be honest, I was just hoping the piece of crap would break in a year so they'd have to give me a new model.

Anywho, **HARDWARE** for speakers breaks. Yes, it was not on mute. It was never on mute. If it was on mute, I took it off mute. The speakers worked sometimes, not others ... figure it out. Took it to Best Buy ... too dumb to fix it there. Sent it off.





One month later ... wake up ... thinks to self:
SWEET MOTHER OF GOD, WHERE THE HELL IS MY NOTEBOOK AND WHAT HAVE THOSE FREAKDS DONE TO IT!?!!!

So I called Best Buy, they send it to their office in Chicago, who couldn't fix it so they sent it to Toshiba. It being my lucky day and all the 'Tech' (and I use the term lightly) assured me it was fixed now and I should have it in a day or so. When I asked how they fixed it, the guy is like, "They installed an update."

I'm like, "You mean like updates I installed that your Tech's deleted when they did the system recovery?"

He's like, "They updated the flash."

Me: "The problem was w/ the speakers, what does that have to do w/ anything?"

Him: "Well that should fix it b/c you see the BIOS is at a very low level on your computer **insert 3 to 5 more sentences of crap he pulled out of his ass**

Me: "Okay" **thinking, however disillusioned I must have been, that this might fix the problem**

So I call Toshiba, they hook me up w/ my computer model and everything. Look it up on the Internet, find the flash update ... ask the guy ...

**ahem**
"How is a flash update that adds 'additional support for the LCD' display going to fix a problem w/ a the speakers?"

Him: You see, it was a whole new flash update and since it was a new flash update it takes care of that problem too.

Me: It says it only updates the LCD.

Him: Yes, but it is a new flash update so it will fix it.

Me: Oh I'm sure.

What's the Best way to handle this? For Christ sake, I thought the normal users were bad -- at least they're just messing up their own computers and don't feed the illusion that they know what they're doing.

I honestly don't know how many more of these people I can hack ... please help. They don't listen to reason. :'( **cries**

Comments

[scotty.livejournal.com]

The person you were talking to was probably not even in the borders of the USA...or North America.
They, like many other corporations outsource tech support to other countries.
such as Earthlink. Out of the approx 5 million customers, over 4 million are dialup customers...and ALL of dialup support will be handled in India, Malaysa(sp) New Delhi, the Phillipines.
How do I know that? I work for Earthlink for about 3 more hours and then I join the other 1500 that lost their jobs at Earthlink since November. Yes 1 5 0 0 one thousand and five hundred.

So, be an Earthlink customer, put more AMERICANS out of work and SUPPORT OTHER COUNTRIES.


Bah...Good luck with your laptop. Better luck on talking to someone who speaks english.

Re:

[j-digi82.livejournal.com]

Yeah, nobody speaks english anymore when I called Tech Support. Pick a Tech company.

It sucks. Granted, if I lived the tragic story which is these people's lives, I'd probably do a half assed job too ... but damn, what a raw deal for the end user.

[c0c0c0.livejournal.com]

Before you walk out of Bestbuy with your laptop, fire it up and test it out. If your issue is not resolved, you have every right to raise holy hell. I bet they didn't even pop open the case to check the connections of the speakers or anything.

[wildkard.livejournal.com]

They know the procedure.
That's it.
They don't know what it does or what it fixes or how it works with the computer in any way.
But they know the procedure.

My head hurts.

[falconeio.livejournal.com]

Welcome to the world of book techs. Pop a book in front of them with tabs on the book and if you even dare go outside the realm of the book, you've just melted their poor little brains.

oh yeah?

[chickenfart.livejournal.com]

Get this:

I bought at Toshiba satellite 1900 from Future Shop not too long ago.

Take it home, set it up on my network and I notice that it can receive data fine, but sending it out is PAINFULLY slow. So I check the network properties, and what to do i see? THIS (http://flarf.com/pics/connection.jpg). Yeah, trillions of packets sent. I check my router, and it's definatlely not receiving these packets. Put a sniffer on it, and for every 800,000 it says it's sending out, i'm capturing about 5.

I install xp pro, same thing. I format and use the recovery cd, same thing. And the number of packets sent is still rising!

So I call futureshop tech support. The guy actually yells at me each time he asks me a question: "YOU INSTALLED XP PROFESSIONAL?" .. anyways, he tells me that the techs at futureshop aren't even going to look at it if it can connect to a network and browse the net.

So i take it to a local toshiba retailer. A guy looks at it the next day, calls me and tells me there's no problems because he can surf the net "really fast". It takes me some yelling at them on the phone to get them to realize that it is, in fact, a hardware issue and not some virus i, (the stupid user) has installed. After swapping out the hard drive because they didn't believe me, they say they haven't seen anything like this and they have to contact the Toshiba engineers in japan to find out what to do.

I take my laptop home and wait 3 weeks. I begin to call every day with no more information. I finally pack it up in a box and take it back to futureshop planning on begging for an exchange. Despite what the FS tech told me on the phone, they offered to fix it. They send it across town to the futuresop that has a certified Toshiba technician to have the mobo replaced. I pick it up a week later...

I take it home, open it up and notice that the braindead technician used what appears to be a butterknife to remove that piece of plactic that hides the display hinges. no problem.. as long as it's fixed, right?

Turn it on. I hear beep... but the display doesn't work. Nothing at all, so it's not even a backlight issue. I hear windows start, and the laptop turns itself off.

Puzzled, i hit the power button, and the same thing happens.

I go right back to futureshop, and ask for a replacement. They refuse to do nothing but try and fix it again. me: "Is this going to take another week? I'm in college and I need this noteboo-" Customer Service girl interrupting: "yes."

So i complain a bit more .. mentioning the fact that they obviously let some inexperienced fuck rip my $2600 laptop apart with some sort of blunt object, and let him break it rendering it less useless than before. The manager says they will call me back tomorrow before noon to tell me if i get a replacement or not.

After waiting till 3pm, i drive over there to yell at a manager and get a replacement, but they offered me a replacement right away without explaining why. Guess they couldn't fix it. It was a better model too, i went from a P4 1.7 256MB to a P4 2.4 512 MB. Better vid card too.

So I take it home, turn it on, check the network properties, and WHAT DO I SEE?

Yes, that's right. Trillions of packets sent, and the number quickly climbing. And it's still climbing to this day, and will continue to do so until the next best model in the same price range is released and I have about 2 weeks to spare without a notebook.

[j-digi82.livejournal.com]

Good idea =)

I walk in, turn it on ... and guess what? No sound. The Tech was really nice about it though so I couldn't bitch at them. It was his last day though, I hoping next time I'll get a mean one.

He told me that when some people want a new computer, they plug in the power cord and take a stun gun to the end of the cable. Then they go in, claim "I think lightening sturck my computer or something ..."

Hehe, classic.

Re: oh yeah?

[j-digi82.livejournal.com]

Damn Dude ... that sucks.

I remember the Tech asking me if I installed XP-Pro too, I have no idea why. I think next time I call to bitch about how they didn't fix my computer, I'm gonna tell him I installed DOS 4. Just for kicks ya know.

I have the Satelite 1115, which is a lot cheaper and crappier than yours. I usually use 802.11b for the network tho, I think I'll be checking out the onboard NIC when/if I get it back. Not because I'm actually concerned about it or anything just b/c I've had enough w/ this piece of crap and I want a different one.

Good Luck w/ your Notebook ... hopefully they won't sell Toshiba's when you go back in ^_^

Re: oh yeah?

[oddball42.livejournal.com]

i had some very good use of a toshiba satellite... as a paperweight... :)

[j-digi82.livejournal.com]

Ahhh!!!! They sent my computer back to the sweat shop.

:( :( :( :(