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Mar. 13th, 2003 06:33 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
j-digi82.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery**deep sigh** You guys gotta help me, I don't know where they find these people.
A while ago I bought a Toshiba Notebook **AND** sadly enough paid for the extended warranty, extra $200 bucks. To be honest, I was just hoping the piece of crap would break in a year so they'd have to give me a new model.
Anywho, **HARDWARE** for speakers breaks. Yes, it was not on mute. It was never on mute. If it was on mute, I took it off mute. The speakers worked sometimes, not others ... figure it out. Took it to Best Buy ... too dumb to fix it there. Sent it off.
One month later ... wake up ... thinks to self:
SWEET MOTHER OF GOD, WHERE THE HELL IS MY NOTEBOOK AND WHAT HAVE THOSE FREAKDS DONE TO IT!?!!!
So I called Best Buy, they send it to their office in Chicago, who couldn't fix it so they sent it to Toshiba. It being my lucky day and all the 'Tech' (and I use the term lightly) assured me it was fixed now and I should have it in a day or so. When I asked how they fixed it, the guy is like, "They installed an update."
I'm like, "You mean like updates I installed that your Tech's deleted when they did the system recovery?"
He's like, "They updated the flash."
Me: "The problem was w/ the speakers, what does that have to do w/ anything?"
Him: "Well that should fix it b/c you see the BIOS is at a very low level on your computer **insert 3 to 5 more sentences of crap he pulled out of his ass**
Me: "Okay" **thinking, however disillusioned I must have been, that this might fix the problem**
So I call Toshiba, they hook me up w/ my computer model and everything. Look it up on the Internet, find the flash update ... ask the guy ...
**ahem**
"How is a flash update that adds 'additional support for the LCD' display going to fix a problem w/ a the speakers?"
Him: You see, it was a whole new flash update and since it was a new flash update it takes care of that problem too.
Me: It says it only updates the LCD.
Him: Yes, but it is a new flash update so it will fix it.
Me: Oh I'm sure.
What's the Best way to handle this? For Christ sake, I thought the normal users were bad -- at least they're just messing up their own computers and don't feed the illusion that they know what they're doing.
I honestly don't know how many more of these people I can hack ... please help. They don't listen to reason. :'( **cries**
A while ago I bought a Toshiba Notebook **AND** sadly enough paid for the extended warranty, extra $200 bucks. To be honest, I was just hoping the piece of crap would break in a year so they'd have to give me a new model.
Anywho, **HARDWARE** for speakers breaks. Yes, it was not on mute. It was never on mute. If it was on mute, I took it off mute. The speakers worked sometimes, not others ... figure it out. Took it to Best Buy ... too dumb to fix it there. Sent it off.
One month later ... wake up ... thinks to self:
SWEET MOTHER OF GOD, WHERE THE HELL IS MY NOTEBOOK AND WHAT HAVE THOSE FREAKDS DONE TO IT!?!!!
So I called Best Buy, they send it to their office in Chicago, who couldn't fix it so they sent it to Toshiba. It being my lucky day and all the 'Tech' (and I use the term lightly) assured me it was fixed now and I should have it in a day or so. When I asked how they fixed it, the guy is like, "They installed an update."
I'm like, "You mean like updates I installed that your Tech's deleted when they did the system recovery?"
He's like, "They updated the flash."
Me: "The problem was w/ the speakers, what does that have to do w/ anything?"
Him: "Well that should fix it b/c you see the BIOS is at a very low level on your computer **insert 3 to 5 more sentences of crap he pulled out of his ass**
Me: "Okay" **thinking, however disillusioned I must have been, that this might fix the problem**
So I call Toshiba, they hook me up w/ my computer model and everything. Look it up on the Internet, find the flash update ... ask the guy ...
**ahem**
"How is a flash update that adds 'additional support for the LCD' display going to fix a problem w/ a the speakers?"
Him: You see, it was a whole new flash update and since it was a new flash update it takes care of that problem too.
Me: It says it only updates the LCD.
Him: Yes, but it is a new flash update so it will fix it.
Me: Oh I'm sure.
What's the Best way to handle this? For Christ sake, I thought the normal users were bad -- at least they're just messing up their own computers and don't feed the illusion that they know what they're doing.
I honestly don't know how many more of these people I can hack ... please help. They don't listen to reason. :'( **cries**
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