Run on Rant time!

[the-paco.livejournal.com]

Dearest Customer:
If you have an intermittent problem that's only fixed by restarting which comes back 30 minutes later, calling us five minutes after you just restarted and everything is pris-effing-tine while simultaneously being unable to describe the problem, any error messages you may have idiotically ignored, and anything which I may find helpful, you'll find that my caring for your inconvenience immediately drops even lower than it was, impossible though that may seem.

Yes, call back when the problem recurs.

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I'm getting really tired of cleaning up after my coworkers. I hate it when they do the whole 'unplug, wait ten minutes, call us back' shit to dump calls. I hate them incorrectly routing, coding, and closing trouble tickets. We give them all the tools to do all the steps that must be done, and these lazy little bags of fermented sperm ignore it all. It's gotten worse in recent weeks.

I believe this is why my building has three separate signs telling us that firearms are prohibited.

Alas, I'd be very ready to LARP some Quake 3 with my n00b cow-orkers, if only it weren't for those signs.

At least there's still Splinter Cell.

Comments

[kallell.livejournal.com]

swords


use swords

[darkblade1.livejournal.com]

Alot of the techs I have here just dump calls, and like you...it pisses me off. We have the tools, yet they still refuse to use them.

Apparently there is a rumor going around where they'll be doing something know as auto-wrap. Which in this case means, after a call is done...they will automatically load the next customer on the phone. Typically we go into wrap which is a time where we can pick our gay categories in remedy err..type our notes for the call. This usually takes about 30 seconds, and their goal is 35 seconds. No problem. That affects are bonus. This place has gone so downhill...I want to walk out of here so bad, but at the moment...it just doesn't fit my financial options. Help!!!

[geekgrrl-ca.livejournal.com]

Welcome to summer time when we have students on their summer jobs. last year we hired 2 classes of students 4 weeks before they went back to school (~50 people)... 3 weeks of training and then poof they all disappeard. I'm not sure who I'm more disgusted with management or the slackers.