One can dream.
May. 13th, 2005 03:07 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
jahbulon.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery(if this is off-topic, sue me)
I'm having a really crappy time at work.
We've just released a new product with a new network infrastructure and a wholly new tracking system. We didn't receive training in the product or the tracking system until 9am on the day of launch (even then it was not even close to a majority of staff, let alone all the relevant and required data). This means we had customers calling who were subscribed to products we weren't familiar with, with issues we couldn't diagnose and no way of tracking the calls or finding the correct account information. Once we muddled our way through the tracking system and reached the relevant data, we didn't know what that meant for the customer's account or state of provisioning on their phone line.
Basically, SNAFU. But so FU that SN is gonna have to undergo radical changes - ie I'm desperately looking for another job. I mention this only to give some background to the fuming misanthropic rage I currently find myself in.
Do you think, and bear with me here, that we could sue or receive compensation for the emotional and social problems that Internet Help Desk hath wrought upon our innocent souls?
I didn't know when I started this job that these people would hate me, though I have never spoken to them. I didn't realise that the people with problems would actually fight ME, the person trying to help them. I thought I could help people with my superior knowledge of technical issues. I was innocent and naive, I didn't think I could change the world but I thought maybe I could help a few people, a little at a time. I wanted to do good things.
Instead I have become the destroying angel, coming soon to a clock-tower near you. I have little respect for humans because every day I am shown first-hand just how stupid, obtuse, difficult and self-defeating these worms can be. I have social problems because I cannot be asked "How's work?" or "What do you do?" without being reminded of my entire existence at work, which is one long exasperating event - thus dominating the conversation with angst until I finally peter out and excuse myself.
This job is not healthy. I think this is demonstrable in a court of law. I live in Australia, we're not so litigious as you Americans.. Do you think someone over there could get away with it? Please try, I need a precedent.
I'm having a really crappy time at work.
We've just released a new product with a new network infrastructure and a wholly new tracking system. We didn't receive training in the product or the tracking system until 9am on the day of launch (even then it was not even close to a majority of staff, let alone all the relevant and required data). This means we had customers calling who were subscribed to products we weren't familiar with, with issues we couldn't diagnose and no way of tracking the calls or finding the correct account information. Once we muddled our way through the tracking system and reached the relevant data, we didn't know what that meant for the customer's account or state of provisioning on their phone line.
Basically, SNAFU. But so FU that SN is gonna have to undergo radical changes - ie I'm desperately looking for another job. I mention this only to give some background to the fuming misanthropic rage I currently find myself in.
Do you think, and bear with me here, that we could sue or receive compensation for the emotional and social problems that Internet Help Desk hath wrought upon our innocent souls?
I didn't know when I started this job that these people would hate me, though I have never spoken to them. I didn't realise that the people with problems would actually fight ME, the person trying to help them. I thought I could help people with my superior knowledge of technical issues. I was innocent and naive, I didn't think I could change the world but I thought maybe I could help a few people, a little at a time. I wanted to do good things.
Instead I have become the destroying angel, coming soon to a clock-tower near you. I have little respect for humans because every day I am shown first-hand just how stupid, obtuse, difficult and self-defeating these worms can be. I have social problems because I cannot be asked "How's work?" or "What do you do?" without being reminded of my entire existence at work, which is one long exasperating event - thus dominating the conversation with angst until I finally peter out and excuse myself.
This job is not healthy. I think this is demonstrable in a court of law. I live in Australia, we're not so litigious as you Americans.. Do you think someone over there could get away with it? Please try, I need a precedent.
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Suggestion
Date: 2005-05-13 06:14 pm (UTC)2) After 13 years of doing support, everything from 9600 baud dialup connections (Midwest Internet, Glass City Internet) to support an OC3 fiber ring for the "texas triangle" as well as the CO for a now defunct telecom(Allegiance Telecom). I feel that I can say with some authority that the "higher" up you get in support, the richer the idiots get. That's it, not smarter, just richer.
3) The job with ALGX drove me into a self destructive spiral that pushed me towards substance abuse for 2 straight years. 2 years of my life that I have almost no recollection of at all due short term and long term memory loss. I feel dumber now, less intelligent, and know that it is from what I did to myself during those two years. The only way I ended up pulling out of it was by starting every day chanting "I work for life I don't live for work"
What would be quite possible over here is to seek help for a drug problem caused by mental anguish. Most Health Insurance providers cover that and although I am not 100% sure it is the case I believe it is actually illegal for a company to fire you if you admit that you have a problem and are attempting to seek treatment for said problem. There are exceptions to that of course. If you work in a support role that is governed by federal regulations then the company is bound to follow those. But even the federal govt won't fire someone in a law enforcement position for seeking treatment for a drug problem. They just move that employee into a position where the substance abuse and potential mental impairment do not endanger others. IE take their gun away.
I work for live, I don't live for work
I work for live, I don't live for work
I work for live, I don't live for work
I work for live, I don't live for work
I work for live, I don't live for work
I work for live, I don't live for work
I work for live, I don't live for work