One can dream.
May. 13th, 2005 03:07 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
jahbulon.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery(if this is off-topic, sue me)
I'm having a really crappy time at work.
We've just released a new product with a new network infrastructure and a wholly new tracking system. We didn't receive training in the product or the tracking system until 9am on the day of launch (even then it was not even close to a majority of staff, let alone all the relevant and required data). This means we had customers calling who were subscribed to products we weren't familiar with, with issues we couldn't diagnose and no way of tracking the calls or finding the correct account information. Once we muddled our way through the tracking system and reached the relevant data, we didn't know what that meant for the customer's account or state of provisioning on their phone line.
Basically, SNAFU. But so FU that SN is gonna have to undergo radical changes - ie I'm desperately looking for another job. I mention this only to give some background to the fuming misanthropic rage I currently find myself in.
Do you think, and bear with me here, that we could sue or receive compensation for the emotional and social problems that Internet Help Desk hath wrought upon our innocent souls?
I didn't know when I started this job that these people would hate me, though I have never spoken to them. I didn't realise that the people with problems would actually fight ME, the person trying to help them. I thought I could help people with my superior knowledge of technical issues. I was innocent and naive, I didn't think I could change the world but I thought maybe I could help a few people, a little at a time. I wanted to do good things.
Instead I have become the destroying angel, coming soon to a clock-tower near you. I have little respect for humans because every day I am shown first-hand just how stupid, obtuse, difficult and self-defeating these worms can be. I have social problems because I cannot be asked "How's work?" or "What do you do?" without being reminded of my entire existence at work, which is one long exasperating event - thus dominating the conversation with angst until I finally peter out and excuse myself.
This job is not healthy. I think this is demonstrable in a court of law. I live in Australia, we're not so litigious as you Americans.. Do you think someone over there could get away with it? Please try, I need a precedent.
I'm having a really crappy time at work.
We've just released a new product with a new network infrastructure and a wholly new tracking system. We didn't receive training in the product or the tracking system until 9am on the day of launch (even then it was not even close to a majority of staff, let alone all the relevant and required data). This means we had customers calling who were subscribed to products we weren't familiar with, with issues we couldn't diagnose and no way of tracking the calls or finding the correct account information. Once we muddled our way through the tracking system and reached the relevant data, we didn't know what that meant for the customer's account or state of provisioning on their phone line.
Basically, SNAFU. But so FU that SN is gonna have to undergo radical changes - ie I'm desperately looking for another job. I mention this only to give some background to the fuming misanthropic rage I currently find myself in.
Do you think, and bear with me here, that we could sue or receive compensation for the emotional and social problems that Internet Help Desk hath wrought upon our innocent souls?
I didn't know when I started this job that these people would hate me, though I have never spoken to them. I didn't realise that the people with problems would actually fight ME, the person trying to help them. I thought I could help people with my superior knowledge of technical issues. I was innocent and naive, I didn't think I could change the world but I thought maybe I could help a few people, a little at a time. I wanted to do good things.
Instead I have become the destroying angel, coming soon to a clock-tower near you. I have little respect for humans because every day I am shown first-hand just how stupid, obtuse, difficult and self-defeating these worms can be. I have social problems because I cannot be asked "How's work?" or "What do you do?" without being reminded of my entire existence at work, which is one long exasperating event - thus dominating the conversation with angst until I finally peter out and excuse myself.
This job is not healthy. I think this is demonstrable in a court of law. I live in Australia, we're not so litigious as you Americans.. Do you think someone over there could get away with it? Please try, I need a precedent.
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no subject
Date: 2005-05-12 05:42 pm (UTC)It's pretty hard, really, because the things the you like doing are often stress relief from the job.
Advice I've also heard was " if you don't like the job that you doing, find another job, because you are ruining the experience for those you deal with."
However, this does not really apply for Help desk positions, namly because a lot of people who call are blithering idiots.
One last thing - They probably don't hate you personally, they hate the software they are dealing with, the computer they work with, and/or the company you work for. put that in perspective, and go with the flow. Don't let it get to you.
no subject
Date: 2005-05-12 05:59 pm (UTC)Until then, I'm gonna take whatever job pays me the most. You can't seriously expect me to find meaning in a desk job, can you? I've realised that unless I go into business for myself I'll always be a cog. I'm fine with that. Just that I'd appreciate a little grease now and then, you know? And if not now and then, or at all, for years - then fuck it I want a big dollop of grease, right now.
no subject
Date: 2005-05-12 06:43 pm (UTC)Yes, pun intended.
no subject
Date: 2005-05-12 06:45 pm (UTC)We could call it Licking Latina Lovelies with twist.
no subject
Date: 2005-05-13 03:33 am (UTC)no subject
Date: 2005-05-12 10:18 pm (UTC)