(no subject)

[bekscilla.livejournal.com]

We've just started an exchange migration from 5.5 to 2003 (*sob*). We've been having a few problems, one of which is that the Profile Updating Utility takes hours (literally) to create their .ost file and get them all ready to actually use outlook again. I sent an email yesterday telling people that the utility is creating an ost file, and not to close it because it then needs to create the file from scratch so DON'T stop it. Also, because it's making the ost file, and some people have huge mailboxes, it can take up to a couple of hours (yeah, I'm loving it).

Today we had someone getting a message that their profile hadn't updated. We finally worked out to run it manually, and one of our guys starts doing that. He sat unavailable for like 40 minutes watching it to see if it'd work. Then he cancelled it! He tried it again, and after another half hour, rang the guy running the project and was told not to stop it because it has to run again. He makes noises about wishing he'd been told that.

When he got off the phone, I ask him about it, and said to him "I could have sworn I sent an email about that". He starts claiming it's all something different, and has nothing to do with the .ost file being created! I read him the email again, pointing out about it creating the .ost file, and not to close it, and he still thinks I'm wrong.

He told someone else that he was really pissed off - so I messaged the other guy and said he wouldn't be if he'd read my email :P

he went back to trying to fix it (dude, start the bloody utility running and tell the guy to leave it overnight, don't sit there remote controlling it and making it slower!), and kept getting pissy when our supervisor told him to let the project guy deal with (*whines* "Sounds like a good idea to meeee"), and when he was told to take calls - he'd spent an hour and a half stuffing around with it!!

Aarrrrghh. Sorry if I'm not very coherent, I'm tired and still annoyed about it.

Comments

[loosechanj.livejournal.com]

First parse as "excedrin migraine". Which makes just as much sense.

[klytus.livejournal.com]

Understandable. We get calls all the time from people who are on a dial-up connection who get errors when trying to trasmit or synchronize their data over the network. Unfortunately, if they time out, it means they are trying to push too much data and the only real fix is to have them use broadband access... but they whine because need it to work right now, they've been trying all night, and the work office is too far away for them to go there and try it.

Waah.

[bekscilla.livejournal.com]

Do you have people who will be in the office in half an hour and *still* complain? I get those ones, too :(

[kabuthunk.livejournal.com]

Chalk and cheese?!? I can safely say I've never heard of that phrase in my life...

[bekscilla.livejournal.com]

where was that?