techrecovery | Help? I'm drowning

It has now become obvious to me that I have been in the tech support (call center specifically, not help desk) field for way too f-ing long. I'm tired, no wait wait wait.. I'm sick AND tired of dealing with stupid people and its not even that these customers are stupid, they are lazy motherf[ers]. I get calls daily from morons who REFUSE, I mean like kicking babies refuse, to do ANYTHING on their own.

I for one do not kiss customer's asses, sure they may indeed "pay me" - but my job description did not include "Walk idiots through simple tasks while smilling like a meth addict on E". I am tier 1 support, there is such thing as tier 0, what's that you ask? hmm lesse... GOOGLE, ISP SUPPORT WEBSITE!!!! - What ticks me off is when they notice that I am not being nice about walking them through something my grandma' can do (something like resetting a password through the support website which is only two steps) and then come out with some stupid comment like "whoa, you're not have a good day now are you?" - "gee, and I thought einstein was dead". I'm TECHNICAL SUPPORT not MORON-WHO-DOESNT-KNOW-HOW-/WANT-TO-READ SUPPORT.

Slave for hire --> Inquire within. ¬¬

Strangely enough, I'll do Help Desk with a smile. My interpretation of help desk is the fact that you at least have a "hope" of walking over to the moron thats calling and making them feel stupid *teehee*