Episode 21 : Dick McCream logs a ticket.

[nexilen.livejournal.com]

There are so many bad, tasteless jokes I could make with that stupid web ticket ...



Freeland (1:55 PM) - Sounds to me like something that should go on http://www.bmezine.com ...
Montreuil (1:56 PM) : Sounds to *me* like his wife never told him she was a tranny.

Comments

[codedigital.livejournal.com]

i'm lost...

[prozacnation.livejournal.com]

Problem: Dick Drive partition error

[jecook]

Check the decription field.


FWIW, the stuiff I'm looking at from this computer I brought in from one of our homes has a literal problem in that department (i.e., someone is surfing pron on the work computer)

And I have the timestamps to prove it. MUHAHAHA!!!! ::continues laughing in an evil fashion:

[nexilen.livejournal.com]

Bahaha ...

I guess Remedy wouldn't be so bad if we didn't have to use Primus with it ...
Management has been trying to brainwash us with creepy sentences such as "Primus is your frieeeeend".

*Shudders*

[crankyholly.livejournal.com]

Muh-wahahaha, As of May 2nd, I am finally Remedy-free! Our IT department created a remedy to Remedy and I will never touch that god-forsaken software again!!!

[nexilen.livejournal.com]

On a completely unrelated note ...
You guys sure have some pretty amazing icons. ^_^

[200iso.livejournal.com]

remedy hurts me in the brain.

[infy.livejournal.com]

I despise the way we're supposed to save the ticket first with little information, and then grab it back and start logging like mad. Er, who has time for that crap? I use macros that completely bypass all that extra mumbojumbo.

Scary thing to say, but I miss Expert Advisor. At least it was a bit more user-friendly than this junk is.

Nice icon. Who ever thought that Evil Bilbo Baggins would become Pope?

[infy.livejournal.com]

At least the general tab can be edited real-time. If that were the activity log, mmm...fun is sure to abound.

Do your customers enjoy the love that is everyone-accessible tickets (yeppers, they can see every since change and incident ticket ever created...time to shoot the idjit who thought that one up)? I'm sure they'd get all prickly with that one...

[nexilen.livejournal.com]

Our lusers aren't smart enough to be paranoid ... :/
Hell, I'm not even sure they know we've got a ticket tracking system ...

Pahahaha *sobs*

[infy.livejournal.com]

Er, that was supposed to be 'every single change', but apparently I was more interested in leaving work right that moment than spellchecking... hee.

No, over here, they went way out of their way to impress upon out clientele that they can track every lousy ticket they open and see the details. And track who entered the ticket. Then harass the poor schmuck, who had the audacity to open the ticket (like myself), to death because some other support area is taking longer than 15 minutes to fix it.

And because the Remedy mail notifier alerts every single person about every single ticket, even the status ones, we're generating more tickets and callbacks than ever. And since every call generates a ticket, no matter whether it's a status update or a true bonafide "I forgot my password for the eighth time today" issue, it's like an bull wearing rollerskates on a greased lineoleum floor tiptoeing through an crowded china shop.

[nexilen.livejournal.com]

What a horrible, horrible thing to do to your contractors ;_;