Ugh, it's way too early for this.
May. 2nd, 2005 09:20 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
darkblade1.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryIt's only 9am for crap sakes! I'm here until 5pm.
Who let the stupid out of the bag this morning?
"I just moved and my email is not working."
Ok, this is a typical problem. Sales is good enough to transfer over the emails which is all fine and dandy, but the server that hosts the email usually doesn't catch on and we have to resend the login. This requires a password reset. We set it to the word 'password'
After 15 minutes, and asking this guy what he's typing in for his password (he has the username right) he just says that he's typing in the password. I say in a stern voice, (no f*in around this time)
WHAT ARE YOU TYPING IN FOR THE PASSWORD? THE PASSWORD IS PASSWORD. YOUR PASSWORD IS THE WORD PASSWORD. P A S S W O R D.
"Oh, my password is password?"
I said that at the beginning of the call you stupid moron! I explained how the password must get reset to reactivate your email account. But maybe you didn't hear that because your tied up, blinded and gagged. We know you like it that way according to your email. You have 60 emails, and almost all of them involved bondage in the subject line...
It still ceases to amaze me, that not just you but every other customer can't listen to me!
This just makes my job search for anything besides talking on the phone even stronger.
/rant
Who let the stupid out of the bag this morning?
"I just moved and my email is not working."
Ok, this is a typical problem. Sales is good enough to transfer over the emails which is all fine and dandy, but the server that hosts the email usually doesn't catch on and we have to resend the login. This requires a password reset. We set it to the word 'password'
After 15 minutes, and asking this guy what he's typing in for his password (he has the username right) he just says that he's typing in the password. I say in a stern voice, (no f*in around this time)
WHAT ARE YOU TYPING IN FOR THE PASSWORD? THE PASSWORD IS PASSWORD. YOUR PASSWORD IS THE WORD PASSWORD. P A S S W O R D.
"Oh, my password is password?"
I said that at the beginning of the call you stupid moron! I explained how the password must get reset to reactivate your email account. But maybe you didn't hear that because your tied up, blinded and gagged. We know you like it that way according to your email. You have 60 emails, and almost all of them involved bondage in the subject line...
It still ceases to amaze me, that not just you but every other customer can't listen to me!
This just makes my job search for anything besides talking on the phone even stronger.
/rant
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no subject
Date: 2005-05-02 06:41 pm (UTC)Who do you work for, out of curiosity?
(I work for Cox.)
no subject
Date: 2005-05-02 09:27 pm (UTC)Let's just say I'm looking for an out. I can't take it anymore!
I need to be unchained from my phone, and not have coaching on my stats every week by a TM....I'm on the matrix. Back off...
no subject
Date: 2005-05-02 06:51 pm (UTC)yup, been there, done that...
no subject
Date: 2005-05-02 10:25 pm (UTC)"Ok, your password is set to password, one, dollar, with a capital P"
"There's no P in 1$"
I spent 20 minutes yesterday trying to reset a password for someone who wouldn't tell me the right username.
no subject
Date: 2005-05-03 05:04 am (UTC)Your password is now "b-flat"