Well, I'm new here.

[superrodan.livejournal.com]

I <3 Livejournal, a community for EVERYTHING.

Anyways, I work or a major DSL company, dealing with a specific modem/router combination. I was on a call two nights ago, and an AIM window pops up. (We basically ll use Trillian to communicate, and so my friends can IM me too, and often keep me from committing murder)

So about 8 minutes into this semi-out-of-scope wireless call, the girl I very much care about basically broke up with me. I told her to hold on because I knew a bad conversation was coming, but she simply replied "no", and really screwed me up. Now, since then I've sorta been able to laugh at the situation, because she took it back basically, and it sounded alot worse than it was, but really. I had to go home and everything, I told them I didn't feel well.

But normally I'm pretty cheerful, and I imagine I was for the first 8 minutes of that call. I feel soooo bad for the guy on the other line, because he was talking to a perfectly happy tech and then suddenly I was on the verge of tears, and really really quiet and trying to maintain my compusure. Has anything like that ever happened to any of you? Where halfway through a call you received some terrible news, and couldn't finish?

Comments

wlcm

[zig-mover.livejournal.com]

I mostly remember being curled up in my chair with excruciating stomach pains, trying not to die, while reciting a router configuration script to a customer.

Also I fought a lot with my (now ex-) girlfriend online a lot, because she was lame like that.. so there would be a lot of me typing furiously and getting pissed, because who even gets a girlfriend that likes to fight on AIM?

And I'm sure all of us here have had calls where we couldn't maintain our composure, due to the customer on the other end.

[kailiia.livejournal.com]

Finding out my Boyfriends dad had passed on. He had ben sick with cancer for the last two years and was doing poorly. At 3am about 2 months ago got a call saying it looks likie it might be it. Going into work because the hospital woulndn't let in "non family members". Getting an IM mid-way through the day, in the middle of a 45 minute first time set up (complete computer illiterate... double click was a streach for this gal), and finding out that we had lost him.

Toast.

Thankfully despite being a complete newbie with a computer, she was an understanding woman, who after the call was being wrapped up asked me if I was ok and if I wanted to talk to her about anything... ooo btw.. her job title... Reverand...

[celyste.livejournal.com]

our office doesn't allow outside communication, unless they actually go through all the fuss of the questioning at the front desk. Sometimes it's incredibly inconvenient.. sometimes I'm really glad for it. General composure is something we tend to have sullied enough by the evil managers *L*.

All the same, and the part that's really bugging me here... she pulled that cr@p on you while at work, while you were in the middle of something.. and you later got back together? Damn. You're much too nice for your own good.

[superrodan.livejournal.com]

She really didn't break up with me. She said something that to me felt like she was breaking up with me. It's very hard to explain unless you know us, but she told me to stop doing something that I considered a major part of our relationship.

It turned out it was only temporary, and she had a good reason.

[katyism.livejournal.com]

I haven't gotten terrible news while on a call, but I know how it is when something important interrupts a call and I have to really struggle to regain my composure.

Because I need the money I go to work even when I know I shouldn't when I'm really sick. A couple of times on a call I've uh... had an incredible urge to run to the bathroom with no time to spare, to put it simply. I don't mean to trivialize your situation but yeah.

One time I had to go, and interrupted the customer, asked them to please hold, threw my headset at my supervisor, pointed to the notes I'd already taken, and ran down the hall to the bathroom. The other times somehow I managed to hold it. ugh.

[ravenshrinkery.livejournal.com]

Yeah, sometimes our management has such poor judgment as to give someone a bitching out while they are with a customer. Not even so much as a mute warning, so the customer hears it and usually the tech doesn't because well... they're attention isn't on the sudden distraction that just came up behind them.

On a sales desk I used to be on our client was in the building and while I was working with a customer he comes up to me and starts loudly demanding to know how much I've sold today and other metrics. My customer heard this. This gets calmed down from being a supervisor escalation (which would have had to been handled by the client's remote site directly). Advise my supervisor of what just happened. He goes right to the boss whose office is right across from my cube. A very pissed off looking boss comes out and I hear "You. In my office. Now." The three of them go in for a little pow-wow. One very red faced client representative comes out with a smiling supervisor behind him.

I hated that desk, but at least that memory was worth it.