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techrecoveryLast call of the evening last night. I'm tired, bored, and ready to go home..
*Beep Beep*
Me: Thanks for calling, formalities, more formalities What can I help you with, sir?
Asshat: Yes, This is Mr. Asshat, and my former roommate, Mr. Fuckwad, has moved out, and he's wanting his email account, fuckwad@isp.net, moved to his account. I was told I'd have to call to give permission for that move to take place.
I notice that Mr. Asshat's service has been turned off for non-payment, but apathy is in full swing, so I realy don't care at this point... after all 15 minutes till the end of my shift.
Me: Okay, sir, can you give me his account information?
AH: blah blah, phone number, address
Me: Thanks. I'll put you on hold while I have this taken care of.
Open up a lead chat to have our leads switch it over, I'm typing in the situation and before I actually connect to the chat, I remember I didn't verify Asshat's last 4 digits of his social security number.
Me: Mr. Asshat, thank you for holding. The switch is almost complete. I just need to verify the last four digits of your social.
AH: mumbles, stutters, shuffles papers in the background. Um, who's number?
Me: The last 4 digits of YOUR social, Mr. Asshat.
'AH': Uh, 9645?
Me: *cancels lead chat* I'm sorry, that's not what I have listed here.
'AH': So you can't switch it?
Me: I'm sorry. You'll need Mr. Asshat to actually call in.
The guy proeeds to admit being Mr. Fuckwad, and yells at me because I won't switch his account over. He hangs up and I note both accounts. I check back just before I leave and see he's called Tier 1 (the television department) and they've transferred him back to us. I can't wait to read his notes today.
*Beep Beep*
Me: Thanks for calling, formalities, more formalities What can I help you with, sir?
Asshat: Yes, This is Mr. Asshat, and my former roommate, Mr. Fuckwad, has moved out, and he's wanting his email account, fuckwad@isp.net, moved to his account. I was told I'd have to call to give permission for that move to take place.
I notice that Mr. Asshat's service has been turned off for non-payment, but apathy is in full swing, so I realy don't care at this point... after all 15 minutes till the end of my shift.
Me: Okay, sir, can you give me his account information?
AH: blah blah, phone number, address
Me: Thanks. I'll put you on hold while I have this taken care of.
Open up a lead chat to have our leads switch it over, I'm typing in the situation and before I actually connect to the chat, I remember I didn't verify Asshat's last 4 digits of his social security number.
Me: Mr. Asshat, thank you for holding. The switch is almost complete. I just need to verify the last four digits of your social.
AH: mumbles, stutters, shuffles papers in the background. Um, who's number?
Me: The last 4 digits of YOUR social, Mr. Asshat.
'AH': Uh, 9645?
Me: *cancels lead chat* I'm sorry, that's not what I have listed here.
'AH': So you can't switch it?
Me: I'm sorry. You'll need Mr. Asshat to actually call in.
The guy proeeds to admit being Mr. Fuckwad, and yells at me because I won't switch his account over. He hangs up and I note both accounts. I check back just before I leave and see he's called Tier 1 (the television department) and they've transferred him back to us. I can't wait to read his notes today.
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no subject
Date: 2005-04-13 04:33 pm (UTC)no subject
Date: 2005-04-13 08:39 pm (UTC)nice, we would probably close that account
no subject
Date: 2005-04-14 10:14 am (UTC)Me: "No, I can't transfer the account. And do you realise that by claiming to be someone you're not, you're committing a crime?"
Caller: "I wouldn't have to if you'd help me!"
Yes. By my egregious and repeated refusals to sign someone else' account over to you, I've forced you into a life of crime. I feel suitably ashamed of myself.