Let's try this again

[nem0.livejournal.com]

There's a lady in our shop trying to explain what she wants us to back up before we reload her machine. She says she wants her e-mails. So we ask, do you use an e-mail program or do you check your mail online?

She says she uses Mozilla.

Okay, do you mean Firefox, Thunderbird, or some other flavor of Mozilla? (One would expect a person who's using Mozilla in the first place to know these things, since the common person wouldn't even know what it is.)

She doesn't know. She just uses Mozilla.

Mmmmkaaaaay. Do you check your e-mail by running a program, or do you go to a website?

She says she has to think about that.

Let's try this again. Do you click on an icon, or type in a web address, or go to a bookmark?

She says not to bother her while she thinks about it.

Right. Sure, crazy lady. Shall we just boot up your computer and have you show us how you check your e-mail?

Oh, we can't do that, it has to be online to do that.

...sure, whatever. Here's your desktop, pretend it's online and show us how you would go about checking your mail.

I click on the Thunderbird icon, she says.

Insert sound of both techs gnashing their teeth. When we asked whether you used Thunderbird, you could have said yes and saved us the aggro, you know?

Reid's still trying to figure out what she wants backed up, because apparently she has to go thru every folder and make sure there's not something important in it. Hrrgh. She's not that old, either, so there's no excuse for this kind of ig'nance. Cripes.

Comments

[axessdenyd.livejournal.com]

I had a good one.

Person brought in their computer because "Internet explorer doesn't work".

"What happens?"
"It doesn't load."


So I check it out... everything works right (well, in IE...the spyware was very high, but IE worked perfectly). I thought there might be something wrong with a shortcut somewhere, so I used the icon on the quick launch bar, the desktop, and the start menu. All were fine.

I called up the customer to make sure of what the problem was, and she said it would never load.

"How do you start it? Clicking the icon on the desktop, or on the bar at the bottom?"
"I click the little picture."

Yes. The little picture. Good.

[110billion.livejournal.com]

I think middle aged people are often worse than elderly people. Elderly people will at least do what they tell you, because they're using this for fun, so they want to learn. Whereas the middle aged, they've got this firm belief that they know what they're doing.
Or worse still, the ones who're in their late 20s, 30-ish now, and had computers for a few years at high school, when they were still using AppleIIs, etc.
*mute*

[madd-trinity.livejournal.com]

GEEEZZZ that's infuriating.


What's her email address? We can send her spam and spyware.

;)