(no subject)

[ex-deliveryboy.livejournal.com]

Customer just called to bitch about his billing cause he doesn't understand how we bill, nor is he willing to listen.


Ok, pretty typical stuff.



Then he said "It's illegal for you to talk to me on my cell phone! I want to be compensated for my minutes!"



...


[blink] [blink]


me: "Did you call us sir?"

customer: "yes!"

me: "Sir, we cannot control how you decide to call us."

customer: "You should have told me to call you back on a landline!"

me: "Sir, we are available 24 hours a day, you can contact us at any time, any way you would like"


Customer: *another 10 minutes of incoherent rambling*

Comments

[jecook]

::falls over laughing::

[jahbulon.livejournal.com]

Hhaahahah.. Man is it just me or can customer's concerns be boiled down to : [indignant] But YOU should be responsible for my actions!

In fact... that's a good story theme.

[jjjiii]

Totally. You could market entire book to MBA-types about this phenomenon. We just need to think up a good buzzword.

[the-s-guy.livejournal.com]

"Projection"

[infy.livejournal.com]

Thank you so much for nearly making me snort a french fry up my nose as I read that.

YOU should be RESPONSIBLE for my doctor bill to have it surgically extracted!

But oh wait, it was me eating the french fry... ah hell, logic, who needs it?

[jjjiii]

me: "Sir, we are available 24 hours a day, you can contact us at any time, any way you would like"

I would have hung up right there. Wouldn't want to eat up his precious cell phone minutes.

[boredevilperson.livejournal.com]

Uuuuhhhhh..... I need to try that one! Lol make the reps think I'm even more insane than I am!

[the-s-guy.livejournal.com]

"Let me just record this for our legal department, sir. Now, what made YOU decide to call us on YOUR cellphone?"