(no subject)

[usekh.livejournal.com]

A rant posted to my own LJ I thought might be suited here as well.

What really annoys me is the attitude that some people have. That customer service are just there to be their punching bags.

That just because they pay X dollars per month they have the right to treat us any way they want. No matter how nasty.

I mean..exchanging money does not remove common human decency.

I am NOT paid to be your fucking punching bag. I am paid to fix your problems. You want to yell and scream at me you wil be introduced to the release button and call in again to the bottom of the queue. Or you will get the absolute minimum needed to get you the fuck off the phone.


I am a tech support rep. I am here to fix your problems with our service. Not your personal agression issues.

Comments

[anivair.livejournal.com]

word

[mtlchick.livejournal.com]

I am here to fix your problems with our service...and often times the ones you caused yourself.

[usekh.livejournal.com]

Indeed. Nothing like the real irates who caused the problem all by themselves.

How many of them apologise about it?(Offhand I can think of about twice)

[jecook]

I had one person unload on me during my days on the help desk. TUrns out he didnt actaully have a suppost issue, he just wanted someone at mumbleshipping know that he was 32 fruity flavors of pissed off at his account executive for various things.

Me, being nieve as I was back then, dutifully played shrink and let him go. sure, it was 20 minutes, but I think we both felt beter at the end of it. He got the warm shiny because I told him that I would at least forward it to my boss and see what would happen from there, and I felt good about actually making someone happy.

Not quite sure what I'd do about it in this day and age, though...

[ambitious-wench.livejournal.com]

Am I the only one to see a similarity between tech support and prostitution? Seriously: sex industry workers are often victims of violent crimes; and their johns have the attitude that it's ok if they pay money.

[usekh.livejournal.com]

And we are quite often screwed by our employer as well :P

[fixerkitty.livejournal.com]

Amen.

[ladynisa.livejournal.com]

"I am a tech support rep. I am here to fix your problems with our service. Not your personal agression issues."

I like that . . . think i'll use that next time i have a supurbly nasty customer on the line.