(no subject)

[zercool.livejournal.com]

I just had a terribly scary realization as I took a call this morning... I was using far more brain power and conscious thought to spread cream cheese on a bagel than to solve the customer's issue.

Time on call? Nine minutes. Two minutes to diagnose the issue (the screen is black? Is it turned on? Oh, there's an error message? What's the error message?), three minutes to fix the issue (reboot the bleedin' computers), and four minutes reassuring the client that yes, indeed, I know what the hell I'm talking about.

Comments

[dazzedelf.livejournal.com]

I've always found it quite complicated to evenly spread cream cheese on a bagel while teching a client call. I usually end up accidently cutting through the bagel with the stupid plastic knife.

[tadiera.livejournal.com]

It happens. I've found myself leaning back in my chair, feet upon the desk, eyes closed, almost asleep on a call.


Then the most difficult part is staring at my ticketing program at the end going, 'Damn, what did I do?' so that I can put acurate notes in. ;)

[raina.livejournal.com]

that is awesome,
my husband gets angry when i talk in my sleep and do my job. It just goes to show you though. We *do* know what were talking about. Especially when i start using my wit.

[linkslut.livejournal.com]

That's all fine and dandy, but you left out the important stuff.

How long did it take you to spread cream cheese on to the bagel, and how was the bagel with cream cheese?

:)

[zercool.livejournal.com]

Damn, I did forget that part!

It took me about three minutes to get a nice even coat of cream cheese, and it was delicious.

[zercool.livejournal.com]

*chuckle*

Yeah baby, talk SQL to me! Oh yeaaaaah!

I've had nightmares about databases. It's unpleasant.

[zercool.livejournal.com]

Those knives can cut??

[raina.livejournal.com]

*grin*

[dmsalem00.livejournal.com]

I was under the impression that they just kinda broke under the tremendous weight of cream cheese.

[dmsalem00.livejournal.com]

I know a guy who literally does go to sleep while fixing computers. He's got narcolepsy. You'll hear him snoring and look over and he's all nodding off, in the middle of a call.

Crazy thing of it, he's an excellent tech. Customers never even know he fell out, b/c as soon as they stop hearing him talk and say "hello?" he usually snaps back in without missing a beat.

[dmsalem00.livejournal.com]

Getting an even coat can be difficult, especially when it doesn't seperate evenly, and you've got those valleys and hills caused by it.

Thusly, I can understand the three minutes.

[jecook]

Yes. plastic can be incredibly sharp. ::glares at hole in thumb from a peice of cut vinyl tile::

[zercool.livejournal.com]

Do you wear a helmet to work too?

[zercool.livejournal.com]

The first minute was spent warming the cream cheese packet in my hands to slightly above the "brick" stage...

[taleya.livejournal.com]

Definitely be more on par with the customers if you had it :)