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Mar. 23rd, 2005 08:34 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
zercool.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI just had a terribly scary realization as I took a call this morning... I was using far more brain power and conscious thought to spread cream cheese on a bagel than to solve the customer's issue.
Time on call? Nine minutes. Two minutes to diagnose the issue (the screen is black? Is it turned on? Oh, there's an error message? What's the error message?), three minutes to fix the issue (reboot the bleedin' computers), and four minutes reassuring the client that yes, indeed, I know what the hell I'm talking about.
Time on call? Nine minutes. Two minutes to diagnose the issue (the screen is black? Is it turned on? Oh, there's an error message? What's the error message?), three minutes to fix the issue (reboot the bleedin' computers), and four minutes reassuring the client that yes, indeed, I know what the hell I'm talking about.
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