(no subject)

[jacobine.livejournal.com]

As a note, in my job, I take calls for phone problems as well as computer problems. I can't fix the phone ones, but I send tickets out to our telephone people.

Even our phone people are not saved from stupidity....

Ticket opened with description: User is calling because the phone is dead. Ext 333

Ticket resolution: Power was out. They have power now and phone is working.

Comments

[jjjiii]

How'd they submit a ticket without power or a phone?

[eightofspades.livejournal.com]

And how was the tech supposed to call them? (;

All depends on the phone system, of course. Sometimes our phones move around, and the numbers reside in the phones, so office numbers would be the only way.