Life just isn't fair.

[normal1.livejournal.com]

I have so many stories in my head that come through this phone during my 8 hour day it isn't even funny. I work for an ISP and doing tech support is extremely depressing. Regardless, let me share the most common stupidities that my brain looses-cells over.

Me: "Thank you for calling ***** ***** this is *** I can help you"

Me: "Okay I can help you, lets go ahead and verify your account information - May have your name and address?"
Cust: jdoe@isp.net


As I feel my brain cells biting the dust.

Comments

[kallell.livejournal.com]

what, That constitutes a user name and email address, close enough ;)

[jahbulon.livejournal.com]

agreed. That is a mid-level customer mistake, nowhere near the intensity-plus stupid customer atrocity (IPSCA) you must deal with on a daily basis if you're in home-user ISP support. you're gonna have to do better than that man :)

[kallell.livejournal.com]

Job i had at Satan's Biggest Company (SBC)

area code and tell number please?

44210. i have a problem with my bill!

I need your tel number with area code to access your account please

I just gave you that

no sir, that was your zip code

what the differnce?


*faceplam*


5 times a day x 5 days a week x 2 years

[normal1.livejournal.com]

that isnt a mistake thats just not listening which later on down the line becomes a train wreck. Asking for the name and address should _not_ be something that's considered anywhere near the realm of rocket science, apparently for these idiots it does =\

[mystii.livejournal.com]

i asked someone to enter their email address (while setting up outlook) once, and they entered in their street address.

[jahbulon.livejournal.com]

I hate that one. I just repeat myself.

You can put whatever you like in there.
Do I put my name?
You can put whatever you like in there.
In upper case?
You can put whatever you like in there.

Strangely, they don't hear it the second time, always the third.
An alternate method which saves time:

You can put whatever you like in there.
Do I put my name?
Yes.

[darkblade1.livejournal.com]

That's usually how I go about it. I just say f*ck it and move on.

I have that problem all the time with display name...

[jahbulon.livejournal.com]

I'm gonna use that.

Ah fasteriskit, just restart the computer.