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techrecovery2 calls from one of our frequent fliers...
Call 1: User wants to know how to make a printout of a search of our client database. For some reason, there is no way to print it out from the system, so the user has to do a screen print. Sooo...I show her how to hit Print Screen (4 minutes), Open MS Word, and Paste (5 minutes). She is happy.
15 minutes later...she calls back. Lucky me, I get her again.
Call 2: Now she's realized she typoed the SSN when doing the search, so she wants to fix the screen print. So she goes back into the program, redoes the search correctly, and then looks back at her screen print in Word, which, amazingly enough, did not update itself...
She's a really nice person, but man, she is not all there.
Call 1: User wants to know how to make a printout of a search of our client database. For some reason, there is no way to print it out from the system, so the user has to do a screen print. Sooo...I show her how to hit Print Screen (4 minutes), Open MS Word, and Paste (5 minutes). She is happy.
15 minutes later...she calls back. Lucky me, I get her again.
Call 2: Now she's realized she typoed the SSN when doing the search, so she wants to fix the screen print. So she goes back into the program, redoes the search correctly, and then looks back at her screen print in Word, which, amazingly enough, did not update itself...
She's a really nice person, but man, she is not all there.
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