techrecovery | Google is your FWIEND !

BORING INTO TIME !

Hi there ... Great community. I've had a fun time reading you guys yesterday :D
I'm a 20 year-old LV1 doing corporate tech support for a company making semiconductors ...
Some of the things I've read here make me glad I'm not working for an ISP ...

So ...

Nothing pisses me off more than users who send me e-mails about "weird processes taking up all their CPU, is it a virus ?!!?!?!?! ARGH HELP !".

They're "computer-literate" (haha) enough to find out what's making their machine sluggish in the task manager, yet they're not smart enough to fucking look up the task name on Google before sending us an e-mail, and charging their company for the ticket the e-mail generates (the average cost of a ticket for ***** is around 16$).

Pathetic fucks.

Also, one of my coworkers should be fired. I'm sick and tired of getting calls on his tickets because "he needs more information on the problem" (which normally means he was having an attention-deficit-disorder-moment when he read the ticket).

Ticket Summary : Stuff is broken.
Actual problem (which he could not determine just by reading the user's e-mail, apparently) : Somebody can't transfer files over the company's FTP server.

STUFF IS FUCKING BROKEN.
I shit you not ...