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techrecoveryCall from a corporate user: "PC is broken, send an engineer out!"
Me: "And you think this because...?"
User: "Someone else said they were having a problem with it."
Me: "Which was...?"
User: "They didn't say."
Me: "Do you have the PC there in front of you?"
User: "Yes."
Me: "Could you read the error off the screen to me?"
User: "What, so I have to plug it in again and switch it on?"
Me: "...yes. Because without any kind of indication that there is a problem of any kind whatsoever, the PC technician team will merely sneer and send this job back to my manager. So I'm going to need an error message, a fault listing, a hardware output code or something of that nature. Otherwise, I'm assuming it's working fine and little computer fairies flew in and fixed it in the middle of the night, chanting little pixie songs all the while. Here's a ticket number, feel free to call back if the computer displays an error. Bye."
Me: "And you think this because...?"
User: "Someone else said they were having a problem with it."
Me: "Which was...?"
User: "They didn't say."
Me: "Do you have the PC there in front of you?"
User: "Yes."
Me: "Could you read the error off the screen to me?"
User: "What, so I have to plug it in again and switch it on?"
Me: "...yes. Because without any kind of indication that there is a problem of any kind whatsoever, the PC technician team will merely sneer and send this job back to my manager. So I'm going to need an error message, a fault listing, a hardware output code or something of that nature. Otherwise, I'm assuming it's working fine and little computer fairies flew in and fixed it in the middle of the night, chanting little pixie songs all the while. Here's a ticket number, feel free to call back if the computer displays an error. Bye."
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size doesn't matter.
Date: 2005-03-16 11:53 am (UTC)http://www.coolermaster.com/special_report/stc-t01/stc-t01.htm
what does one of these cases run?
Re: size doesn't matter.
Date: 2005-03-16 12:08 pm (UTC)Re: size doesn't matter.
Date: 2005-03-16 12:19 pm (UTC)Re: size doesn't matter.
Date: 2005-03-16 02:29 pm (UTC)