I remember a call

[sketchydave.livejournal.com]

Man I was reading some posts and I remember a call inparticular. All the techs had access to customer passwords where I used to work. Password errors were usually a huge issue and it was a small company so it was way easier to be able to have access to the passwords. Especially if the customer just forgot theres

Although it was sometimes HILLARIOUS when we got to verify information to give the customer his information.
"Thank you for confirming your Mother's Maiden name and the last 4 digits of your credit card number on file Mr. Anderson. Your password on file with us is "MonkeyBalls". Thats all one word with a capital letter M and a capital letter B. Is there anything else I can help you with today?"

Customers don't yell at you when you know their password is MonkeyBalls.

:-)

Comments

[jecook]

That's the way it is here at company ----, although we are slowly changing it.