(no subject)

[normie.livejournal.com]

I was looking through some call tickets today and I found this little jewel from a call a co-worker took today.

Caller's name changed to PersonX to protect her... or something like that ;)

To help explain, we offer free dial-up to students attending the college. The number is obviously local to the college which is in a different province then Montreal.


(PersonX) called with a question regarding dial up. Her son has a college laptop. She was worried because her son had used dial up at his grandmothers house (lives outside of montreal). The grandmother then received a large phone bill. She then stated that her son had used the laptop at a friends place in florida. She was wondering if her friend was going to receive a large bill as well. I informed her that it was extremely likely that her friend was going to get a very large bill. She then asked if there was anything we could do. I explained dial up to her and informed her there was nothing that we could do.

Comments

[klyf23.livejournal.com]

Can't help but wonder what the son's major is.

[normie.livejournal.com]

All our programs where you get a laptop are mostly buisness or networking courses, but there is one program called "sports management" that also gets laptops, I can only guess which one he's in ;)

[klytus.livejournal.com]

"Make your son pay those &%$#@! phone bills to teach him some responsibilty!" is the first solution that occurs to me. "Confiscate your son's laptop when he comes home," is the second.

But parents never want to hear things like that. They want to hear things like, "Oh, of course! We can easily fix things so that no one is held accountable because of your darling child's reckless irresponsibility. The phone company will simply have to eat the phone bills, and your son can wait until he's out of school and in the work-force before he needs to learn *any* lessons regarding personal accountability!

Have a nice day."

Get me a bucket...

[geekgrrl-ca.livejournal.com]

From the looks of things even as an adult on his own he wouldn't be accountable.

[geekgrrl-ca.livejournal.com]

Which reminds me of a call I took today. The customer purchased ink cartridges over 2 years ago, put them in his printer in october and now he's having quallity issues. Ink cartridges don't last for ever, nor do they store for ever but he expected me to replace them no charge because he didn't know better. btw, he was retired. This sort of thinking that you're not responsible for yourself is encouraged by companies because they can eat the cost with out incuring much cost and they often get to keep the customer. Just shows how much the companies are making off people. Gluttonous beasts.

[kallell.livejournal.com]

ok he HAD to have some clue because he had to adjust his call setting from local to LD . . . and possibly international?

[normie.livejournal.com]

Sometimes I think these people play stupid on purpose.