(no subject)

[chaobell]

Phone: *ring*

Me: Good afternoon, $company, this is Sarah, how can I help you?

Them: Do you sell hard drives?

Me: Sure. How big a drive are you looking for?

Them: Uh... ... ... ...XP.

Me: ....er. No, sir, that's your operating system. Your hard drive is--

Them: Oh! Okay! I know! .......Packard Bell!

Me: ...nooooo, that's the computer.

Long story short, we determined that there was no way in Hell this computer could be sufficiently upgraded to run WinXP. Customer thanked me, hung up.

Ten minutes later...

Phone: *ring*

Me: Good afternoon, $company, this is Sarah, how can I help you?

Them: Do you sell hard drives?

Me: ...didn't I just talk to you? Packard Bell?

Them: ..........uh. Heh heh. Yeah.

Me: *headdesk*

Comments

[--murderer--.livejournal.com]

This is precisely why people get ripped off, they simply DO NOT know shit about computers. I mean, it's the most commonly used tool in the world pretty much, how could you not even know the simplest inner workings of them? What pisses me off is that a large majority of everyday people make no effort to gain any worthwhile knowledge of even their home systems. When I began my business years ago, it was kind of hard NOT to rip people off because it was so easy. I can't even remember how many times in the past the opportunities had arose when someone asked me the price of a peripheral or a system component and I gave them a horrendously bulked up price and they accepted it anyway due to lack of knowledge. I of course, didn't charge the bulked up price, I simply said I was mistaken. Bah, I don't think I'll ever see a shortage in the need for IT but I know I will definitely see the outsourcing of those jobs, unfortunately. Issues, issues, issues, I'll shut up here.