(no subject)
Dec. 30th, 2002 02:08 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
c0c0c0.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI was closing remedy tickets last night, and ran across this chat session...
You: Thank you for choosing *major ISP Chat. My name is name, may I have the first and last name and the phone number including the area code of the account holder please?
Sub: sub b *phone number here*
You: With whom am I speaking currently?
Sub: sub
You: Thank you, what technical issue may we help you with and have you contacted us about this issue before?
Sub: no i havent
Sub: i recently had *major ISP* service brought to the house
Sub: however
Sub: no one left any information (paperwork)
Sub: as to what my user name and passwords are
Sub: they did leave one pink sheet
Sub: as i also had digital multimedia installed at the same time
Sub: hello?
Sub: would you like info from that sheet?
Sub: is there anybody out there?
You: No, how can we help you please?
Sub: are you reading what im typing?
Sub: and your asking me this?
You: Sure.
You: What technical issue may we help you with ?
Sub: how do i find out what my user name and password are?
Sub: the most basic one...
Sub: how do i log into outlook express without a username
Sub: and password to set up emal?
Sub: email
You: For security reasons, we do not have access to usernames and passwords here at technical chat. However, what we will do is create a ticket for you and provide you with a reference number and phone number so that you may get in touch with our password specialists. Would that be all right with you?
Sub: sure...
Sub: may as well be able to utilize these services if im paying for them
Sub: you have my email address?
Sub: dont send it to anything @tampabay.rr.com
Sub: i wont be able to retrieve that obviously
You: Please call the local office at one of the following phone numbers*numbers removed* and refer to the following ticket number*removed*.
You: 24 hours a day, 7 days a week.
You: Are there any other technical issues we may assist you with?
Sub: sure ... one last one...
Sub: occasionally as an aol member
Sub: i would receive email
Sub: that needed outlook express
Sub: to open it
Sub: when i try to open that prog today
Sub: it said msoe.dll file missing
You: Unfortunately we do not have the documentation to assist you as it is outside of our technical ability. We suggest you contact the AOL Supports for assistance.
You: Are there any other technical issues we may assist you with?
Sub: dont need help with aol...
Sub: im trying to get rid of them for "better" service
Sub: i need asst w/outlook express
Sub: the tool
Sub: utilized in email with your services correct?
You: What email address you are requirring assistance with please?
Sub: lol.. your funny
Sub: i told you i dont know it
Sub: and then after we resolved that
Sub: i asked if you knew how i could repair
Sub: outlook express...
Sub: and you ask me that
Sub:
You: Thank you for choosing *major ISP Chat. My name is name, may I have the first and last name and the phone number including the area code of the account holder please?
Sub: sub b *phone number here*
You: With whom am I speaking currently?
Sub: sub
You: Thank you, what technical issue may we help you with and have you contacted us about this issue before?
Sub: no i havent
Sub: i recently had *major ISP* service brought to the house
Sub: however
Sub: no one left any information (paperwork)
Sub: as to what my user name and passwords are
Sub: they did leave one pink sheet
Sub: as i also had digital multimedia installed at the same time
Sub: hello?
Sub: would you like info from that sheet?
Sub: is there anybody out there?
You: No, how can we help you please?
Sub: are you reading what im typing?
Sub: and your asking me this?
You: Sure.
You: What technical issue may we help you with ?
Sub: how do i find out what my user name and password are?
Sub: the most basic one...
Sub: how do i log into outlook express without a username
Sub: and password to set up emal?
Sub: email
You: For security reasons, we do not have access to usernames and passwords here at technical chat. However, what we will do is create a ticket for you and provide you with a reference number and phone number so that you may get in touch with our password specialists. Would that be all right with you?
Sub: sure...
Sub: may as well be able to utilize these services if im paying for them
Sub: you have my email address?
Sub: dont send it to anything @tampabay.rr.com
Sub: i wont be able to retrieve that obviously
You: Please call the local office at one of the following phone numbers*numbers removed* and refer to the following ticket number*removed*.
You: 24 hours a day, 7 days a week.
You: Are there any other technical issues we may assist you with?
Sub: sure ... one last one...
Sub: occasionally as an aol member
Sub: i would receive email
Sub: that needed outlook express
Sub: to open it
Sub: when i try to open that prog today
Sub: it said msoe.dll file missing
You: Unfortunately we do not have the documentation to assist you as it is outside of our technical ability. We suggest you contact the AOL Supports for assistance.
You: Are there any other technical issues we may assist you with?
Sub: dont need help with aol...
Sub: im trying to get rid of them for "better" service
Sub: i need asst w/outlook express
Sub: the tool
Sub: utilized in email with your services correct?
You: What email address you are requirring assistance with please?
Sub: lol.. your funny
Sub: i told you i dont know it
Sub: and then after we resolved that
Sub: i asked if you knew how i could repair
Sub: outlook express...
Sub: and you ask me that
Sub:
[Error: Irreparable invalid markup ('<waiting [...] http://*website>') in entry. Owner must fix manually. Raw contents below.]
I was closing remedy tickets last night, and ran across this chat session...
<lj-cut text="kinda long">
You: Thank you for choosing *major ISP Chat. My name is name, may I have the first and last name and the phone number including the area code of the account holder please?
Sub: sub b *phone number here*
You: With whom am I speaking currently?
Sub: sub
You: Thank you, what technical issue may we help you with and have you contacted us about this issue before?
Sub: no i havent
Sub: i recently had *major ISP* service brought to the house
Sub: however
Sub: no one left any information (paperwork)
Sub: as to what my user name and passwords are
Sub: they did leave one pink sheet
Sub: as i also had digital multimedia installed at the same time
Sub: hello?
Sub: would you like info from that sheet?
Sub: is there anybody out there?
You: No, how can we help you please?
Sub: are you reading what im typing?
Sub: and your asking me this?
You: Sure.
You: What technical issue may we help you with ?
Sub: how do i find out what my user name and password are?
Sub: the most basic one...
Sub: how do i log into outlook express without a username
Sub: and password to set up emal?
Sub: email
You: For security reasons, we do not have access to usernames and passwords here at technical chat. However, what we will do is create a ticket for you and provide you with a reference number and phone number so that you may get in touch with our password specialists. Would that be all right with you?
Sub: sure...
Sub: may as well be able to utilize these services if im paying for them
Sub: you have my email address?
Sub: dont send it to anything @tampabay.rr.com
Sub: i wont be able to retrieve that obviously
You: Please call the local office at one of the following phone numbers*numbers removed* and refer to the following ticket number*removed*.
You: 24 hours a day, 7 days a week.
You: Are there any other technical issues we may assist you with?
Sub: sure ... one last one...
Sub: occasionally as an aol member
Sub: i would receive email
Sub: that needed outlook express
Sub: to open it
Sub: when i try to open that prog today
Sub: it said msoe.dll file missing
You: Unfortunately we do not have the documentation to assist you as it is outside of our technical ability. We suggest you contact the AOL Supports for assistance.
You: Are there any other technical issues we may assist you with?
Sub: dont need help with aol...
Sub: im trying to get rid of them for "better" service
Sub: i need asst w/outlook express
Sub: the tool
Sub: utilized in email with your services correct?
You: What email address you are requirring assistance with please?
Sub: lol.. your funny
Sub: i told you i dont know it
Sub: and then after we resolved that
Sub: i asked if you knew how i could repair
Sub: outlook express...
Sub: and you ask me that
Sub: <waiting patiently... tapping toes... whistling
You: We suggest to contact the local office and then you could contact us for assistance with your email account.
You: Are there any other technical issues we may assist you with?
Sub: lol... obviously not as i'll only get another "hot button" canned response... this outstanding service smacks of aol...
Sub: thanks...
Sub: ciao
Sub Has Disconnected
Above note entered at 12/28/02 8:42:14 PM by *tech* at NHD*
==============================
Thank you for choosing *major ISP* Chat. My name is *tech*, may I have the
first and last name and the phone number including the area code of the
account holder please?
In an ongoing effort to continue improving our quality of service, we are conducting a customer survey. If you would like to participate, please copy and paste the following link into your browser: http://*website here*.
If you have no further issues that we can assist you with, you may end the
chat session by clicking on the Hang Up button and a chat transcript will be
displayed for you. Once again thank you for choosing *major online services*!
Above note entered at 12/28/02 8:34:54 PM by *name here* at *NHD somewhere*
</lj-cut>
<lj-cut text="kinda long">
You: Thank you for choosing *major ISP Chat. My name is name, may I have the first and last name and the phone number including the area code of the account holder please?
Sub: sub b *phone number here*
You: With whom am I speaking currently?
Sub: sub
You: Thank you, what technical issue may we help you with and have you contacted us about this issue before?
Sub: no i havent
Sub: i recently had *major ISP* service brought to the house
Sub: however
Sub: no one left any information (paperwork)
Sub: as to what my user name and passwords are
Sub: they did leave one pink sheet
Sub: as i also had digital multimedia installed at the same time
Sub: hello?
Sub: would you like info from that sheet?
Sub: is there anybody out there?
You: No, how can we help you please?
Sub: are you reading what im typing?
Sub: and your asking me this?
You: Sure.
You: What technical issue may we help you with ?
Sub: how do i find out what my user name and password are?
Sub: the most basic one...
Sub: how do i log into outlook express without a username
Sub: and password to set up emal?
Sub: email
You: For security reasons, we do not have access to usernames and passwords here at technical chat. However, what we will do is create a ticket for you and provide you with a reference number and phone number so that you may get in touch with our password specialists. Would that be all right with you?
Sub: sure...
Sub: may as well be able to utilize these services if im paying for them
Sub: you have my email address?
Sub: dont send it to anything @tampabay.rr.com
Sub: i wont be able to retrieve that obviously
You: Please call the local office at one of the following phone numbers*numbers removed* and refer to the following ticket number*removed*.
You: 24 hours a day, 7 days a week.
You: Are there any other technical issues we may assist you with?
Sub: sure ... one last one...
Sub: occasionally as an aol member
Sub: i would receive email
Sub: that needed outlook express
Sub: to open it
Sub: when i try to open that prog today
Sub: it said msoe.dll file missing
You: Unfortunately we do not have the documentation to assist you as it is outside of our technical ability. We suggest you contact the AOL Supports for assistance.
You: Are there any other technical issues we may assist you with?
Sub: dont need help with aol...
Sub: im trying to get rid of them for "better" service
Sub: i need asst w/outlook express
Sub: the tool
Sub: utilized in email with your services correct?
You: What email address you are requirring assistance with please?
Sub: lol.. your funny
Sub: i told you i dont know it
Sub: and then after we resolved that
Sub: i asked if you knew how i could repair
Sub: outlook express...
Sub: and you ask me that
Sub: <waiting patiently... tapping toes... whistling
You: We suggest to contact the local office and then you could contact us for assistance with your email account.
You: Are there any other technical issues we may assist you with?
Sub: lol... obviously not as i'll only get another "hot button" canned response... this outstanding service smacks of aol...
Sub: thanks...
Sub: ciao
Sub Has Disconnected
Above note entered at 12/28/02 8:42:14 PM by *tech* at NHD*
==============================
Thank you for choosing *major ISP* Chat. My name is *tech*, may I have the
first and last name and the phone number including the area code of the
account holder please?
In an ongoing effort to continue improving our quality of service, we are conducting a customer survey. If you would like to participate, please copy and paste the following link into your browser: http://*website here*.
If you have no further issues that we can assist you with, you may end the
chat session by clicking on the Hang Up button and a chat transcript will be
displayed for you. Once again thank you for choosing *major online services*!
Above note entered at 12/28/02 8:34:54 PM by *name here* at *NHD somewhere*
</lj-cut>
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2002-12-30 12:49 pm (UTC)Re:
Date: 2002-12-30 01:01 pm (UTC)Ya, NHD is mostly useless. Even if it turns out to be a hardware/software issue they still send it back to us for us to tell the subscriber.
Auto-bot
Date: 2002-12-30 11:18 pm (UTC)_MaH
Re: Auto-bot
Date: 2002-12-30 11:41 pm (UTC)I will have to do some research on this to see if chat is done by bots...
no subject
Date: 2002-12-31 05:44 am (UTC)