New hire bull$$hit...

[rileydag.livejournal.com]

...I know that things can happen last minute, but don't bitch me out when HR fails to inform the IT department of a new hire that started 26 DAYS AGO!!! If your department is not going to do it's job and not inform us of new hires in a timely fashion, there is no way we can have equipment ready. That being said, just sit down and have a nice cup of shut the F*** up!!!!

/rant

Comments

[greeklady.livejournal.com]

Preach it! Amen!

Lack of planning on your part doesn't constitute an emergency on our part.

[boredevilperson.livejournal.com]

That's exactly what I saw going to say. :-)

[greeklady.livejournal.com]

I love it when HR does it. The looks we give them and the shrugs they give us. I swear they do this just to see how high and how fast we can jump.

[boredevilperson.livejournal.com]

Well the thing is they HAVE to have a checklist of things to do. They need to fill out this paperwork and that paperwork submit stuff to payroll etc . . . That all has to be done on a specific timeframe. Why can't the I/T stuff be done on that timeframe as well? :p

[greeklady.livejournal.com]

Um I don't know where you work but where I have worked we have pushed back onto HR and hiring managers at least a week of lead time two if the new hire needs a laptop.

[boredevilperson.livejournal.com]

What I'm saying is when they decide to hire someone don't they have to start processing paperwork immediatly? Couldn't they at that time while they're talking to everyone else communicate what they're going to need with I/T?

And yeah we'd ask for about a month of lead time (small dept, not many resources) more often than not we'd get a call three weeks after the fact "Hi we hired this new guy, why can't he log on and where's his computer?" Come to find out they're trying to make up their own login ID and use it when it's somethign that has to be set up on the server end. LOL

[(Anonymous)]

Ah yes, I once worked for a company where the hiring manager knew when I was starting 4 weeks before my actual start date.

He didn't order equipment for me until after I started. I got the equipment about 6 weeks after I started and the dipshit manager had a chat with me the following week wondering why I wasn't coming up to speed. I explained it to him and then I started looking for a new job elsewhere since that wasn't the only idiocy that he had pulled.

[jacobine.livejournal.com]

Argh. My pet peeve.

I do almost all the new user creations, authority changes, moves, and terminations.

I guarantee -- unless this person is a temp -- you know they're coming more than a week beforehand. Let us know then and submit the paperwork for the new user. That way it will be done. AND your tech is notified when it's done so they can make sure this person has, oh, a computer and a profile. I am sure our procurement folks feel the same way.

And yet I regularly get forms the day after things happen. Or a week. Or the day of. Then they call two hours later wondering why their new employee can't log in.

Of course, my new manager forgot to submit the form for my /new coworker/. Fortunately the other guy in the group and I did remember and got it done, then made the manager submit the form after the fact :)

almost two years now...

[rileydag.livejournal.com]

...I've been here almost two years now and it's the same thing. IT doesn't mean "whipping boy", does it??

[residentgeek.livejournal.com]

I *just* had somebody come into my office bitching about the same thing. They hired a new instructor and didn't put in for a computer for her until AFTER she started. So this other instructor comes in my office, sees the computers I'm working on, and bitches at *me* because I can't just give her one of those. There's a list, see? And she's NOT on it. Call my boss, get her to assign one, and then we can talk. Otherwise, quit trying to get me fired.

[ozdeadmeat.livejournal.com]

LoL. Thats funny.

[the-s-guy.livejournal.com]

Time to have your top-level manager and the top HR manager sit down together and work on a policy. Make sure to brief your rep first with a list of what's possible and what's impossible, and get 'em on your side. Also give them a list of examples where HR has screwed the pooch for new hires, and a rough dollar estimate of what that cost the company.

Best outcome: The HR hiring template, the one that all managers have to fill out for a new hire, to be modified to include "give the IT department all the following information..." and a follow-up for the day afterwards "check with the IT department that they received your email/fax/memo and will have it processed in {five, whatever} business days."

On the IT end of things, set up some kind of standard inbox for receiving these things, confirming receipt with the managers, and getting the crud processed in howevermany days. Make sure to leave enough wiggle room in case you run out of PCs, or the entire IT department catches on fire.

I don't know how large your organisation is, but in our 25,000 user one we rigged things so that when HR puts the new hire's details into the personnel tracker (so they can get paid and stuff), all the basic IT accounts are automatically set up within 24 hours. Network login, email account, mainframe account, home directory, partridge in a pear tree.

The user's manager or admin team can then request any additional required accesses online, which go to high-level managers or the security department for approval, bypassing the IT department altogether. All of these upper-level persons will find any excuse not to add yet another person to their monitoring workload unless absolutely necessary, so requests for "access to EVERYTHING d00d" tend to get dropped like hot coals, and the requestor flamed.

It does have the occasional drawback, but the main thrust is that as soon as a new hire goes into the HR system, they get all the IT setup without the IT department becoming involved. Even requests for new PCs have to make it through the Central Assets (who might have some spare) and Budgeting (to approve new equipment purchases if there are none spare) areas before coming to IT, so office managers have no excuse to call us direct.

Mmm, bureaucracy.

Unfortunately...

[rileydag.livejournal.com]

...there is a policy, it's not enforced at all.
Oh well, such is life, eh?

Re: Unfortunately...

[the-s-guy.livejournal.com]

Follow the policy rigorously, and point to it when managers bitch, I guess. If they complain more, they are welcome to submit suggestions for policy changes, which will be forwarded to the appropriate levels, blah blah blah.

I suppose the question is, who's losing money over this?

[malgrep.livejournal.com]

A little late on the comment, but I could swear we work at the same company.

But you are in a different state.