(no subject)

[crankyholly.livejournal.com]

Genius calls me because he has a slow speeds issue. He is definately having an issue, but of course, that could be tied into the router, the three computers (at least 1 of which is Winders 98), and VoIP. I am beyond patient and send him a diagnostics program one of our techs wrotes. It pings! It runs trace routes and netstats! It makes julienne fries and puts everything in a neat little text file for you to email it back to me.

I explained he need to bypass everything, disable the firewall, and run the test. He did it wrong multiple times (based on the info he cut and pasted to the emails since he couldn't figure out attachments. After a day and a half of emailing back and forth (to clear up his fuck ups) he wants ME to call HIM, despite the inability to walk him through it on the phone since he has no cell phone, only VoIP.

I just say fuck it at this point and I wash my hands of him!