Sound Familiar?

[dpaul007.livejournal.com]

The software upgrade that was 'masterminded' (ha!) by the sales drones rather than IS has officially been turned over to us as of 8:00 this morning.

Do we know anything about it? Nope.
Do we know how to fix it? Nope.
Do we even know which end is up? Nope.

And the big question is...what kind of training do we get?

Documents with how-to questions and scripts (ugh) to read to the (l)users.

I hate scripts with a purple passion. It makes one into a parroting drone rather than a thinking, breathing human being. If they wanted someone who would do nothing but read scripts, there are a bunch of out-of-work actors out there who'd prefer this to waiting tables.

We can open up the how-to guide that the (l)users have and "work together" on solving the problem.

Balls.

I'm a technician, not a storyteller.

Comments

[pygmymetal.livejournal.com]

We're actually on the help ticket system ourselves, so that if the first line cannot find a matching case, then the ticket is handed over to our team.

I want to write something effective that won't have the help desk cursing my name. :p