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techrecovery(Quick note - the asset number is used for the hostname on each PC.)
User cannot log in after password change
PC has not been used for some time - may not have picked up new login context settings yet.
Asked user to find asset number on right side of PC
User cannot find label.
Gave detailed description as to what the label looks like and where it can be found.
User "Can only see the login box"
User is looking at monitor display.
Advised user again to look at the right side of the base unit where floppy disks go.
User says that PC "does not have a right side as it is not a tower unit".
User asks what it was she was looking for.
Advised user the right side of PC would be a start.
User has found right side of PC.
Asset number obtained – remotely logged in and wrong context problem corrected via Dameware.
User cannot log in after password change
PC has not been used for some time - may not have picked up new login context settings yet.
Asked user to find asset number on right side of PC
User cannot find label.
Gave detailed description as to what the label looks like and where it can be found.
User "Can only see the login box"
User is looking at monitor display.
Advised user again to look at the right side of the base unit where floppy disks go.
User says that PC "does not have a right side as it is not a tower unit".
User asks what it was she was looking for.
Advised user the right side of PC would be a start.
User has found right side of PC.
Asset number obtained – remotely logged in and wrong context problem corrected via Dameware.
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