Mer?

[ladynisa.livejournal.com]

Excerpt from my last call -- and no, unfortunately, it wasn't a joke. The customer was so upset I had to get a supervisor.

cu - What do you MEAN I have to have a computer to get dsl service?

Me - Because dsl is used to surf the internet. To access the internet, you need a computer.

cu - Well where is mine?

Me - You don't have one, you just told me so. You will need to go buy one.

cu - But . . . but . . . you guys sent me a modem! Where is my computer if I *really* need one of those to use the dsl?!?!?!

Me - because we don't make and sell computers, we make dsl modems and sell dsl service.

cu - Well no one explained this to me when I was ordering this!!! Why didn't they ask me?!?!?!

Me - Well, sir, they probably assumed since YOU called THEM and ASKED to be signed up for the service, that you already had a computer.

cu - Well why would they do something braindead like that?!?!?!

Comments

[gevauden.livejournal.com]

While this issue highlights how what luddites some people really are, it also shows a failing on the part of the sales staff. One would think that as part of the sales procees a customer would be asked what kind of PC they have (if for no other reason than to ensure they're not still using a 1988 vintage Amstrad or something equally insane).

[kingogre.livejournal.com]

Naw they have a Keiloko vision pc *G*

[ladynisa.livejournal.com]

Exactly! We get calls ALL THE TIME from people who the sales reps didn't get all the info about their pc from them, and then sent them a useless peice of equipment. But come on, not even having a pc when you order dsl?

[rhonan.livejournal.com]

Well, given how clueless some of the people I've dealt with in the past were, this does not surprise me one bit. And I'm not talking about the customers. I frequently bitch about how stupid some of the sales-monkeys I have to deal with are. Ours are bad enough, but some of the authorized dealers' reps could learn a thing or two from the customers. I've had a sales-monkey try to put a GSM phone on a customer's account, and then try to escalate to my boss when I informed him we don't offer GSM service, only AMPS and CDMA.

[omicron32.livejournal.com]

:(

That PC will be laden with spyware, adware and viruses faster than you can say "ActiveX".

Some people aren't meant to use computers.

(They should get a Mac...)

[heathwitch.livejournal.com]

There. Are. No. Words. :p

[taleya.livejournal.com]

Oh god, that's a flashback from when I worked provisioning at Hellstra.

We had a cusotmer complain her DSL wasn't working

She had no phone line

Her PC was still in the packaging box she'd ordered it from Dell

AND SHE NEVER FUCKING ORDERED DSL!

[pygmymetal.livejournal.com]

*cries*

Oh. My. God.

You made my users look like Einstein.....