People are stupid.

[thalionar.livejournal.com]

As a matter of fact, *all* people are stupid about something or another in relation to someone else.

However, some people are more stupid than others.

Case in point:

I am required to ask if someone is calling on a new or an exisiting probem.
Often they say, "oh, it's not a problem, I don't need a ticket, its just a question"
OK, I can deal with that.

"what is the address to check my email on the web" or "what's the phone number for voicemail" are some that I get all the time.

But then they launch into this monologue about *something that is keeping them from doing their work.*

Hello? problem?
When they ask me if I can help, I want to say, "yes" and then hang up, because that was the question.

But I can't, because then I would get fired.

i.e.: terminated employee left a monthy recurring meeting for a conference room in outlook. This at the very least requires troubleshooting, either me doing something or asking someone else to do something. This moves it from "question" to "problem."

Blech.

OK, I'll quit whining for now.

Comments

[rhonan.livejournal.com]

No, you are completely wrong there. There is nothing I'm stupid about. Well, other than pretty geek girls. There are, however, a great many things I am profoundly ignorant of. That is the difference between ignorance and stupidity. Ignorance is the mere lack of data, while stupidity is the lack of processing power. For example, nice little old man thinks turning the monitor on is turning the whole computer on; that is ignorance. The manager who's complaining that the network is down for the fifth Monday in a row because he logged into his laptop with his home profile instead of his work profile is stupid. He's been given the information before, and can not or will not retain it. That same manager thinking he knows better how I should solve the problem would be profoundly stupid, and about normal.