(no subject)

[crankyholly.livejournal.com]

Why for the love of god must you call your ISP about those phishing scams you recieve? We didn't send them to you. I've had so many of these call lately and it's really getting irritating.

"You should warn people about these scams!"

Well, you see, at this webpage, we have 'Hoax Warnings.' This is completely useless however until you read it! How do you stop them? Well, buy yourself a spam blocker. Which one do I use? I don't, because I don't get any spam. I don't use my real email address for anything I think might generate spam. That's what free email is for. Now stop being a complete idiot and get the hell off my phone.

Comments

[thatvoiceguy.livejournal.com]

"You should warn people about these scams!"

Translation: "I have absolutely no critical thinking skills, so I'm going to take out my anger at my own stupidity on you!"

[sargiegirl76.livejournal.com]

Fancy seeing you here! :D

And that pretty much nailed it. I have people calling me this week and actually saying "I didn't pay X amount of dollars to have to READ anything!"

Asshats, all of 'em.

[thatvoiceguy.livejournal.com]

Yup, I'm a fellow phone-monkey. Glad to bump into you too! :D

Believe me, I know. Try --- just try --- to politely suggest to a user that they should go the application's Help file, or search Google, to save themselves a call to the HelpDesk. Then listen as apoplectic fits of angry dumbth enuse. Whee!

I support users at a high-profile government agency. That alone should tell you that everybody thinks their issue is "mission critical". *groan*

[sargiegirl76.livejournal.com]

God forbid they actually make an effort to find things out on their own.

I think no matter what company you're at, all the lusers think that they rule the universe. I have people who will throw a fit when I tell them that I can't sit on the phone with them for 3 hours as they defrag.

The best part, though, is the users who say that they don't read the manuals because "they're probably poorly written."

I just reply with "I'll pass that on to the writer. Oh wait. That's me."

It shuts their piehole fairly quickly. :D

[jacobine.livejournal.com]

We get forwarded those relatively frequently with things like 'I am not a customer at this bank, please block it!'

To which our response is: Drag it to your junk mail folder and hit block.

The users know this. They ignore it.

[the-s-guy.livejournal.com]

"You mean like the warning we've had up on the web where everyone can see it for three years now? That warning? Or maybe like the warnings that are in all the major newspapers every second week? Or the ones you hear about on the TV news? You mean like all those warnings that everyone else knows about?"

Gah. I feel your pain. Which is why I support government departments and not the public. If one of my callers is stupid(er than usual), I can put them on hold, call their boss and ask why this peanut is on my phone.