(cross-posted to my own journal)
Background: I'm 38, I've been doing tech support since 1986 (before the INTARWEB!) and my first computer was a TRS-80 Model I -- in 1979. Ergo, I know my stuff.
So I get to work this morning, settle into my cube and power up the various machines so I can start the day.
My desktop machine halts after POST and tells me, "NTLDR not found. Press any key to restart." Uh oh. I press the "any" key (you call it a space bar) and get the same error. I repeat the process. Same error. Shit.
I run through some basic troubleshooting to no avail. I can't open the box to check on loose connections, so I dutifully report the outage to my team lead and hardware guru.
Then, I prepare myself for a day of hell since I'll be doing everything on my laptop -- I hate my laptop anyway, so this is going to be teh suck.
During my first call from a user, I'm waiting for her to finish a task, so I am staring at my desktop PC just wondering what else I can do to fix this. And a flash of pure, unadulterated SOOOPER-GEEENIUSSSS hits me.
I pulled the 3.5" disk out of the a: drive and rebooted.
Background: I'm 38, I've been doing tech support since 1986 (before the INTARWEB!) and my first computer was a TRS-80 Model I -- in 1979. Ergo, I know my stuff.
So I get to work this morning, settle into my cube and power up the various machines so I can start the day.
My desktop machine halts after POST and tells me, "NTLDR not found. Press any key to restart." Uh oh. I press the "any" key (you call it a space bar) and get the same error. I repeat the process. Same error. Shit.
I run through some basic troubleshooting to no avail. I can't open the box to check on loose connections, so I dutifully report the outage to my team lead and hardware guru.
Then, I prepare myself for a day of hell since I'll be doing everything on my laptop -- I hate my laptop anyway, so this is going to be teh suck.
During my first call from a user, I'm waiting for her to finish a task, so I am staring at my desktop PC just wondering what else I can do to fix this. And a flash of pure, unadulterated SOOOPER-GEEENIUSSSS hits me.
I pulled the 3.5" disk out of the a: drive and rebooted.
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Date: 2005-01-14 06:05 am (UTC)no subject
Date: 2005-01-14 06:17 am (UTC)no subject
Date: 2005-01-17 06:36 pm (UTC)Before you ask, work has USB ports disabled by default. Our desktop design guys decided that it would probably be a good notion to minimise the number of ways our users could shoot themselves in the feet. The realisation that most of our users have access to a fsckin' huge database of information about the majority of persons in our country is another consideration - at least 1.44 MB isn't likely to contain the vast majority of it...
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Date: 2005-01-14 06:20 am (UTC)no subject
Date: 2005-01-14 06:35 am (UTC)I hate it when that happens. ^_^
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Date: 2005-01-14 06:35 am (UTC)Naturally the solution was pressing the "turbo" button (hey, it was a cutting edge 486 at the time :)
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Date: 2005-01-14 06:40 am (UTC)no subject
Date: 2005-01-14 07:01 am (UTC)My best, I think, was when a new server arrived. This was back in the summer, and it's an HP ProLiant. I'm getting ready to smoke-test it and burn it in, so I'm checking to make sure everything's installed. You know, obvious stuff.
So I power it up, goes through all the checks.. and finds no HDD's. Which is annoying because the hot-swap bay for the drives is on the front of the box, and i can see two x 74GB U320 modules staring me in the face. Keep rebooting, same thing.
I do this for like 20 minutes, never thinking to open the box up to check the cabling (it's a new box, right? Shouldn't matter, riiight??). So I go back to my office, and I'm going through the manuals looking for some bizzare thing I miss. Then, sitting on the desk, it's glaring at me.
The HP RAID controller I ordered with it, and the reason I told CDW not to cable up the drives.
Never has that story been told to any of my co-workers :)
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Date: 2005-01-14 07:14 am (UTC)There's people who have 20 years of experience, and people who've got one year of experience 20 times.
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Date: 2005-01-14 08:33 am (UTC)There's people who have 20 years of experience, and people who've got one year of experience 20 time
Date: 2005-01-14 09:34 am (UTC)well put!
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Date: 2005-01-14 08:14 am (UTC)no subject
Date: 2005-01-14 08:22 am (UTC)and i was all set to give you the fix for that, lol
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Date: 2005-01-14 08:50 am (UTC)My favorite
Date: 2005-01-14 09:34 am (UTC)no subject
Date: 2005-01-14 10:04 am (UTC)no subject
Date: 2005-01-14 10:21 am (UTC)Thats my excuse, and I'm sticking to it. :)
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Date: 2005-01-14 11:20 am (UTC)I had a call today from a member saying that his machine was broken- when he booted it, it just sat there doing the blank-screen, blinky cursor thing. I hauled it downstairs thinking that maybe the HDD had blown up or something. When I booted it up, I heard the CD-ROM drive spin up, so I ejected it. Lo and behold- the laptop was trying to boot from a blank CD-ROM. Removed it, and the machine came up like nothing happened.
Buh.
Sunfell
no subject
Date: 2005-01-14 02:17 pm (UTC)Last night, I couldn't sync my Palm. Just as I started rebooting, thinking that the USB kernel module got pooched, I looked over and noticed my flash drive plugged into the port.
Even us gods are only human. :)
PS. Disable floppy booting in the BIOS. ;)