New here, and glad I found this place

[sargiegirl76.livejournal.com]

As a bit of background, I do technical support for accounting software. This is our busiest time of year, and the time when the hibernating morons come out of the woodwork.

This is a gem I had on Friday.

Me: Yours Truly
DC: Dumbass customer
~~~~~~~~~~~~~~~

Me: What seems to be the issue today, sir?
DC: Well, we started our new year file for payroll, and all of the ledger entries for salaries went into the correct period but our jobs didn't post.
Me: Ok. Well did you start the new year for your job files as well as your payroll and ledger?
DC: There's no option here!
Me: The option for this isn't located in the same place as for starting ledger and payroll files.

(Cut to a full ten minutes of hemming and hawing, trying to get this man to the right location while he seemingly has Mouse Tourettes and is clicking everywhere but where I tell him.)

DC: Oh, I see. So I need to start the 2005 files here?
Me: Yes, and then your payroll job codes will post in 2005.
DC: But how do I know I haven't already done this?

(Silence from me while trying to formulate a response.)

Me: Well sir, because it took us up to this point for you to locate the option, chances are you haven't already done this.

Comments

[pygmymetal.livejournal.com]

(Cut to a full ten minutes of hemming and hawing, trying to get this man to the right location while he seemingly has Mouse Tourettes and is clicking everywhere but where I tell him.)

Oh. My. God. That's funny! :p

Yeah, and these are the sharp mental pencils controlling *your* paycheck too! Yup....are you sure we don't *share* the same users? :p

[sargiegirl76.livejournal.com]

Yeah, and these are the sharp mental pencils controlling *your* paycheck too!

It's thoughts like that which keep me up at night. I usually end up crying and rocking back and forth.

Yup....are you sure we don't *share* the same users? :p

It's entirely possible. Do you want to strangle yours with a phone cord as well? Because if so, then chances are good. :)

[pygmymetal.livejournal.com]

Naw, I opt for blunt force trauma myself. :p ;)

[jazzmasterson.livejournal.com]

Well sir, because it took us up to this point for you to locate the option, chances are you haven't already done this.

You would think so... and then you would encounter the Magical Disappearing User Brain. How do some people get to work without popup tool tips on the objects around their house, I wonder?

"House keys."

"Coffee Mug."

"Cat."

*boink!*

"Hi! I see you are trying to leave the house! Do you require assistance?"