(no subject)

[zercool.livejournal.com]

Customer complaining she can't make selection in reports.
(Original case title: "System down". Confirmed that terminals are online and functioning fine.)
Deleted blank record from database. Report works fine now.
Customer also mentioned that the system has been "weird" lately. Asked her to elaborate. She can't, it's just been "weird". Explained that "weird" is rather difficult to diagnose, but if she comes up with particular questions or concerns, we'd be happy to help.