It is not my fault you decided to....
Jan. 6th, 2005 12:19 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
geekgrrl-ca.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryIt is not my fault you decided to....
...place a heavy piece of furnature in front of the power plug/phone jack, etc. Either call a mover or an interior designer to help you with this issue.
...that you didn't read the minimum requirements for the device to work with the stuff you already had.
...that you listened to the bad advice from your cousin because he is a "geek" and should know these things even though all he actually knows is how to cheat at counterstrike.
...that the salesman lied to you and your doohicky doen't do. Yes it was not a nice thing to do, but I'm techsupport, not the salesman's supervisor, complain elsewhere.
...that you have 4 virus's and 150 spyware programs that are preventing our software from working, here's a clue, stop surfing porn and warez sites and stop installing stupid crap on your computer.
...smash your device with a hammer because you need a course in anger management - This is not covered under your warranty.
...put your device in some sort of cabnet that prevents you from accessing your serial number/ports/cables.
...spend 2000 dollars and not learn how to use your device, it's not my job to teach you either.
...that you waited over a year to use your product and now the consumables/offers/rebates are expired.
...you did not buy an extended warranty when you were in warranty.
...that we didn't call you to offer said warranty when a) you didn't register and we didn't know you bought the product or b)requested that we not contact you for any reason including the option to upgrade your warranty.
...reproduce and your offspring is stupider then you are and keeps messing up your device when you're not looking
...place a heavy piece of furnature in front of the power plug/phone jack, etc. Either call a mover or an interior designer to help you with this issue.
...that you didn't read the minimum requirements for the device to work with the stuff you already had.
...that you listened to the bad advice from your cousin because he is a "geek" and should know these things even though all he actually knows is how to cheat at counterstrike.
...that the salesman lied to you and your doohicky doen't do. Yes it was not a nice thing to do, but I'm techsupport, not the salesman's supervisor, complain elsewhere.
...that you have 4 virus's and 150 spyware programs that are preventing our software from working, here's a clue, stop surfing porn and warez sites and stop installing stupid crap on your computer.
...smash your device with a hammer because you need a course in anger management - This is not covered under your warranty.
...put your device in some sort of cabnet that prevents you from accessing your serial number/ports/cables.
...spend 2000 dollars and not learn how to use your device, it's not my job to teach you either.
...that you waited over a year to use your product and now the consumables/offers/rebates are expired.
...you did not buy an extended warranty when you were in warranty.
...that we didn't call you to offer said warranty when a) you didn't register and we didn't know you bought the product or b)requested that we not contact you for any reason including the option to upgrade your warranty.
...reproduce and your offspring is stupider then you are and keeps messing up your device when you're not looking
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no subject
Date: 2005-01-05 10:27 pm (UTC)I had this one the other day.. We had to do an isolation test for ADSL, unplugging every telephony device on the line. This woman had like 7 phones and three faxes throughout her house. I gave her five mins to unplug everything then called her back.
"Is everything unplugged?"
"Yes. Except for one phone."
"Well could you unplug it please?"
"I can't." <-- waits for me to ask why. I love recalcitrant customers.
"Why not?"
"Because it's behind a bed"
"Well can you move the bed and unplug it please?"
(indignant) "How do you expect me to do that?"
...using your goddamned arms you cow.
no subject
Date: 2005-01-05 11:30 pm (UTC)I just got one of these - a power supply, fairly good one too - HEC-300AR-TF. 1mm steel casing. The power plug is shattered, and the back panel is actually bent in about a centimeter from the force of whatever hit it. I'm still trying to come up with a reasonable explanation... at least the customer understands that such cases are not covered by warranty.
no subject
Date: 2005-01-06 08:31 am (UTC)no subject
Date: 2005-01-06 08:41 am (UTC)no subject
Date: 2005-01-06 06:33 pm (UTC)- Customer called up to complain his video card wasn't working
- Card wouldn't fit in the case so he took a bandsaw to it and cut off one bank of memory chips figuring that he would just end up with half as much memory.
- Explained to customer that he has wilfully damaged card and his warranty is null and void.
no subject
Date: 2005-01-06 08:49 am (UTC)no subject
Date: 2005-01-06 10:51 am (UTC)I love you.