(no subject)

[tmercenary.livejournal.com]

I do internal support for a major company we have a system for users to create trouble tickets via an internal website, and have call agents followup/work/route the issues.

This one was priceless:

"Hi, I'm with the laptop repair team, and I have 5 laptops here that need to be fixed"


....My only thought is, do you freakin' job, dude.

Comments

[tomhoffman.livejournal.com]

nothing quite as rewarding as workign with some joe who doesn't know his shit but got the job just because he is the boss' nephew!

[tmercenary.livejournal.com]

I think there are a few in the company whose motto is, "Nepotism; we promote family values almost as much as we promote family members!"

[dmsalem00.livejournal.com]

Kinda reminds me of yesterday, when Customer Service tried to transfer a customer to me for a system exchange when said customer was outside of her 21 day total satisfaction period, had no service history, and was pissed b/c her third party printer from 1998 wouldn't work on her new system.

I called another supervisor over, put the CC rep on speaker, and proceeded to school him.