(no subject)

[jacobine.livejournal.com]

You know it's going to be a crap day when you come in at 7 am for work as usual and your computer, which has been off for the week you've been on vacation, won't come up all the way and you spend an hour futzing with it before the on-site tech finds another machine for you and swaps your hard drive out.

And then the phone starts ringing off the hook the minute it comes up, so you're going crazy with the calls. Meanwhile, the pc is still halfway in pieces because you haven't had time to shut it down and install the stuff you pulled from the old pc.

And your coworker who, lucky dog, got made a tech and therefore actually got pulled off the helpdesk (unlike me, who, when I was a tech never got to actually break free from the desk because they couldn't hire anyone else -- I was a terribly ineffective tech since I got maybe 1 day a week at my sites, if I was lucky) isn't in today, either, because his new boss told him to come on out to his new sites. Therefore, you're the only one answering the phone calls. We still don't have a new person hired yet, either. We won't discuss my annoyance at still being on the help desk after four years despite promises to get me off.

Oh and there was a manager and group switch for me today, too, so I still don't know who's actually covering lunch for me yet, either. Or, for that matter, after 4 pm when I get off, and I /can't/ stay late today as I have to run an errand after work and the place closes at 6... which is when our helpdesk closes.

More support-story related: Yes, folks, it really helps to call me three times in a half-hour. If you're put on hold, stay on hold, because I can keep track of who called when and most recent calls get priority. If you hang up and call back, you're back at the bottom of the queue. If you're getting the voice mail, it means we're very /very/ busy. Leave a message once. Two or three doesn't make it go any faster. It just means you're annoying me and I'm going to tell you to be patient.