I don't know it all
Dec. 27th, 2004 04:56 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
tertiumquid.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryDear customer,
I am the product expert. I do know an awful lot about the product. This does not mean that I know every nuance of every file or the specific meaning of every crappy vague error message the developers saw fit to put into our crappy software. Please do not be so surprised that I have not seen the specific issue you're reporting before. There must be a first time for everything.
The Tech...
As a side note,
Here's another problem summary from level 1 for a Palm synchronization software:
"can't get the prom top to sink."
Sounds like a personal problem to. Hell, I didn't even know it was prom season.
I am the product expert. I do know an awful lot about the product. This does not mean that I know every nuance of every file or the specific meaning of every crappy vague error message the developers saw fit to put into our crappy software. Please do not be so surprised that I have not seen the specific issue you're reporting before. There must be a first time for everything.
The Tech...
As a side note,
Here's another problem summary from level 1 for a Palm synchronization software:
"can't get the prom top to sink."
Sounds like a personal problem to. Hell, I didn't even know it was prom season.
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no subject
Date: 2004-12-29 08:04 am (UTC)I do actually have a few developers for some products that will work directly with the customers on complex issues. It's a great relief when they do but introduces its own set of problems because they don't document anything.