bosses..

[zig-mover.livejournal.com]

So I get a call from a customer who says he's being spammed by one of our customers, and he's called a few times before and all anyone's done is tell him we'll take a look at it.

So I ask him how he knows it's one of our customers, and he mumbled something about looking it up somewhere.

I ask him to send me a copy of some of the headers from these emails. He did, I looked them over, and sure enough they were all coming from a customer's IP addres. So I download the entire database of customer IP info, and search through Excel to find the IP address that's spamming him..

and it's OURS. Our office is spamming him. I pull up Spamhaus, and sure enough, we're listed in there as an open proxy. No wonder, with everyone in the office downloading stupid shit, and using Outlook Express and Internet Explorer and never patching anything. So I tell my boss.. and he says someone probably forged the headers to make us look bad. RIGHT.

So our office is spamming our own customers, and my boss doesn't care or believe me. Good times. I got one of the night-shift guys to promise me to scan every computer tonight, but we'll see if that happens.

So aggravating.

Comments

[bamatone.livejournal.com]

Wow dude, that's rough. I think if it were me, I might do something drastic like document all the proof I had, then type up something saying exactly what I think the issue is (i.e. "our office is teh eval spammar!") and then sign it, have my boss sign it, then file it away for when his boss finds out what's going on and feels like firing someone.

[zig-mover.livejournal.com]

he HAS no boss! it's a small company. there's nobody higher.

[jecook]

That's nothing.

Several of our workstations were DDoSoing out mail server via it's internal network connection, and denying the rest of our company ( some 700+ employees with 3 offices and 80+ remote sites) valid use of our own mail server for nearly a week.

Oh, and it sent spam out to the internet as well, so I'll bet we are on spamhaus as well...

::shakes head sadly::

[harry-whodunnit.livejournal.com]

Only slightly related, but my company is also working to destroy email as an effective means of communicating. I receive an auto-update every time a trouble ticket is logged, pended, closed, or updated.

It's been pointed out to management that this means we all receive 150 to 200 messages a day, and that the only way we can find time to do our work is by ignoring most of them, but they still prefer to believe each and every one of needs that information to do our jobs.

[gravito.livejournal.com]

It might not seem like the right thing to do, but if you know something, explain to him *how* you know and the complexity involved in spoofing headers. Or better yet, run the IP through an open proxy checker. You can find them like online or seperate applications.